IT Service Desk - (Max Budget SGD 3000)

Mandatory Skills

• Microsoft Office 365

Preferred Skills

• Microsoft Windows
• ITIL IT Service Management

Job Description

• Provide first-level IT support and troubleshooting for end users.
  
  
• Handle incidents, service requests, and escalate issues as necessary.
  
  
• Ensure proper documentation of cases in ticketing systems.
  
  
• Follow ITIL best practices in service management.
  
  
• Deliver timely and effective resolution within agreed SLAs.

Work Schedule

• Shift Work: Yes (12-hour shifts)
• 24 x 7 Standby: No
• Shift Allowance:Day Shift (12 hrs): $10/shift
• Night Shift (12 hrs): $22/shift

Job Types: Full-time, Contract
Contract length: 12 months

Pay: Up to $3,000.00 per month

Location:

• Singapore (Required)