IT Service Desk

Responsibility

Reporting to the IT Support Lead or Manager, the candidate will be responsible to:

Demonstrate excellent communication skills, both written and spoken.

Provide Call Technical Resolution Support via phone, chat app and email.

Maintain ownership and provide timely updates to clients on the status of reported cases within

targeted Service Level.

Support scopes are both hardware and software issues.

Ensure all incidents and service requests are successfully and accurately identified, categorized,

prioritized, diagnosed and managed in the Service Desk IT Service Management Tool.

Escalate and refer unresolved issues to other team members, level 2, or external vendors when

appropriate.

Ensures proper documentation, notification, escalation, and tracking and follow up of all incidents.

Establishing and maintaining of a knowledge database for both, users and IT employees/specialists

Requirement



The successful candidate will have:

Higher Nitech or Diploma in Information Technology, Computer Science or relevant fields.

At least 2 years of experience in a service desk/helpdesk/technical support role.

Prior experience in supporting regional end-users will be highly regarded.

Excellent customer-oriented approach with strong ownership of issues resolution.

The ability to work well and calmly under pressure.

To work on 24-hr rotating 2/3 shifts including Public Holidays.

Attractive remuneration will be

offered.

Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices

support.

Please email your cv to Career@U3infotech.com



About the Company

U3 Infotech is a Technology Solutions, Managed Services, and Talent Management Solutions company with over 2 decades of experience in the APAC region since 2002.

Our clients include Fortune 100, MNCs, Leading Regional Organizations, Government organizations, and Start-ups.

We work with clients across Banking, Insurance, Bioscience, Pharmaceutical, Healthcare, Engineering, Product, and Supply Chain domains.



We have been growing rapidly through value creation, solving complex problems, and addressing the opportunities of our clients’ businesses.

We differentiate ourselves through our deep commitment at all levels, entrepreneurial mindset, outcome-driven approach, and financial resources