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IT Service Desk Site Lead Job Opening In Singapore, Singapore – Now Hiring TikTok


Job description

About The Team

Our IT Service team is dedicated to delivering safe, reliable, and efficient technology solutions that empower employees across the business.

We provide a full range of IT services—including network systems, security, hardware, and software—while focusing on user experience, operational efficiency, and innovative IT capabilities.

By combining strong service delivery with innovation, we support both internal operations and external product excellence.

We are seeking a seasoned and proactive IT Service Site Lead to deliver premier IT support to our employees in a dynamic and growing technology business.

You will be a key technical leader for our on-site services, ensuring operational excellence and mentoring fellow team members.

Reporting to the IT-APAC Service Desk Country Leader, you will play a pivotal role in our Service Desk operations with visibility at the regional level.

Responsibilities - Deliver end-to-end IT support at multiple physical sites, covering daily operations, incident/ticket handling, customer support, escalations, and ad-hoc IT requests.
- Act as a point of escalation and knowledge resource for local IT teams, ensuring consistent service quality.
- Manage and coordinate with IT service vendors, maintaining high customer satisfaction levels.
- Provide support for end-user devices, collaboration tools, AV/conference systems, and corporate applications.
- Lead or support initiatives in Service Desk operations such as asset management, IT security compliance, and device lifecycle management.
- Collaborate with IT infrastructure, AV, and network teams to implement and maintain systems across sites.
- Partner with local and regional Service Desk leads to design and implement Continuous Service Improvement (CSI) initiatives focused on productivity, operational efficiency, and employee experience.
- Identify, propose, and deploy tools and solutions to improve IT service management processes, with emphasis on automation, user satisfaction, and process efficiency.



Minimum Qualifications - A minimum of 5 years of relevant experience in an on-site IT end-user support role, preferably within a multinational company (MNC) supporting a user base of 500+.
- Proficient in Operating Systems: Windows and macOS.
- Experienced in Productivity Suites such as Larksuite, Google Workspace, Microsoft Office.
- Familiar with Infrastructure in terms of foundational knowledge of networking, scripting, automation, and Mobile Device Management (MDM).
- Demonstrated experience in IT Project Management and IT Service Management (ITSM) frameworks.
- Excellent problem-solving skills, with the ability to independently troubleshoot and resolve issues with end-user devices,meeting room technology, and AV systems.
- Inspire and mentor IT Support Engineers, fostering professional growth and teamwork.

Preferred Qualifications - Working knowledge of network management, conference technology, and audio-visual systems.
- Experience troubleshooting various PC (Mac/Win) and mobile (Android/iOS) hardware devices.
- Proficiency in software troubleshooting (installation, upgrades, network connectivity).
- Familiarity with ITSM ticketing systems.
- Experience with mobile device management and support.
- Knowledge of cloud-based applications and services.
- Coding experience in any language (Java, PHP, Python, Shell Script, is highly desirable.

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT Service Potential: Insight & Career Growth Guide


Real-time IT Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Service in Singapore, Singapore, highlighting market share and opportunities for professionals in IT Service roles.

12788 Jobs in Singapore
12788
10602 Jobs in Singapore
10602
Download It Service Jobs Trends in Singapore and Singapore

Are You Looking for IT Service Desk Site Lead Job?

Great news! is currently hiring and seeking a IT Service Desk Site Lead to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at TikTok adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Service Desk Site Lead Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Service Desk Site Lead?

Key qualifications for IT Service Desk Site Lead typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Service Desk Site Lead Job Success

TikTok interview tips for IT Service Desk Site Lead

Here are some tips to help you prepare for and ace your IT Service Desk Site Lead job interview:

Before the Interview:

Research: Learn about the TikTok's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Service Desk Site Lead interview at TikTok, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the TikTok's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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