• Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role.
Singapore Jobs Expertini

IT Service Desk Support Job Opening In singapore singapore – Now Hiring Singtel


Job description

Are you looking for value adding and impactful work?

Do you want to make a difference with your expertise?

With us, you’ll be able to make it happen.

NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more.

We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners.

Our diverse 12,-strong workforce has delivered a wealth of large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

What we do

We drive our passion for harnessing technology.

We bring people and technology together.

We advance communities and transform industries.

We’re searching for a IT Service Desk Support to be part of our diverse team of talent here at NCS!

If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!

What we seek to accomplish together: 

This position provides the desktop support for the first contact point for customers, you will be responsible to provide prompt assistance to customers, addressing a range of IT topics and issues.

Besides, you will ensure that software, licenses and operations comply with standards.

Responsibilities

  • Provide First Call Resolution (FCR) technical support via phone and email.

    Ensure calls are answered and emails are responded in a timely manner.

  • Perform first level troubleshooting on all reported incidents and escalate incidents to 2nd level resolver groups as per work instructions.
  • Furnish and submit timely updates to customers on the status of outstanding issues within targeted Service Level
  • Maintain ownership of cases and follow-up on reported issues until closure and gather accurate and complete relevant information is recorded.
  • Manage customer expectations and notify Team Lead in the event of unusual surge in calls of a specific nature.
  • Handle initial classification/ prioritization of the incidents.

    Track the progress of resolution and provide regular updates for follow-up actions and incident status.
  • A little about you

  • Preferably with 1 or more years related experience in Technology Administration.

    Some network knowledge will be an advantage
  • Computer literacy in MS Office
  • Higher Nitec, Diploma Certification in Computer/Electronic Engineering or equivalent discipline
  • Proficiency in Technology will be added advantage
  • Independent, resourceful, result-oriented individuals with a can-do attitude
  • About NCS Group

    We want to create the extraordinary, and to impact millions of people everyday.

    We believe in building a talent-led delivery model to enable our best people to lead, and to support them with the right structure, processes, and tools to ensure that our clients are delivered top quality services.

    We want to invest in you!

    Great work is never done alone, and that’s why we also believe in creating a collaborative work environment to bring people with different expertise and talent together.

    We create opportunities for our people to grow in our organization with well-defined career tracks and specializations to ensure that our people and talent can continuously deliver new value for our clients.

    We’re here to make the extraordinary happen.

    Learn more at ncs.co and our LinkedIn Career site.

    Required Skill Profession

    Computer Occupations


    • Job Details

    Related Jobs

    ALPHAEUS PTE. LTD. hiring IT Support/IT Service Desk Job in Singapore
    ALPHAEUS PTE. LTD.
    Singapore
    Alphaeus Pte. Ltd. hiring IT Service Desk (L1 Support) Job in Singapore
    Alphaeus Pte. Ltd.
    Singapore
    Alphaeus Pte. Ltd. hiring IT Service Desk (L1 Support) Job in Singapore
    Alphaeus Pte. Ltd.
    Singapore
    U3 hiring IT Service Desk Job in singapore, singapore, singapore, singapore, Singapore
    U3
    singapore, singapore, singapore, singapore, Singapore
    Alphaeus Pte Ltd hiring IT Service Desk Job in North East Community Development Council, SG.02, Singapore
    Alphaeus Pte Ltd
    North East Community Development Council, SG.02, Singapore
    Alphaeus Pte Ltd hiring IT Service Desk Job in Ang Mo Kio New Town, SG.02, Singapore
    Alphaeus Pte Ltd
    Ang Mo Kio New Town, SG.02, Singapore
    Alphaeus Pte Ltd hiring IT Service Desk Job in Bedok New Town, SG.04, Singapore
    Alphaeus Pte Ltd
    Bedok New Town, SG.04, Singapore
    Rapsys Technologies Pte. Ltd hiring IT Service Desk Job in Singapore
    Rapsys Technologies Pte. Ltd
    Singapore
    Network For Electronic Transfers (S) hiring Service Desk Support Job in Singapore
    Network For Electronic Transfers (S)
    Singapore
    BANKING COMPUTER SERVICES PRIVATE LIMITED hiring Service Desk Support Job in Singapore
    BANKING COMPUTER SERVICES PRIVATE LIMITED
    Singapore
    NETS hiring Service Desk Support Job in Singapore
    NETS
    Singapore
    BANKING COMPUTER SERVICES PRIVATE LIMITED hiring Service Desk Support Job in Singapore
    BANKING COMPUTER SERVICES PRIVATE LIMITED
    Singapore
    Aptsys Technology Solutions Pte Ltd hiring Help desk IT Support Job in Singapore
    Aptsys Technology Solutions Pte Ltd
    Singapore
    Aptsys Technology Solutions Pte Ltd hiring Help desk IT Support Job in Ang Mo Kio New Town, SG.02, Singapore
    Aptsys Technology Solutions Pte Ltd
    Ang Mo Kio New Town, SG.02, Singapore
    Aptsys Technology Solutions Pte Ltd hiring Help desk IT Support Job in Singapore
    Aptsys Technology Solutions Pte Ltd
    Singapore
    Singtel hiring IT Service Desk Engineer Job in singapore, singapore, singapore, singapore, Singapore
    Singtel
    singapore, singapore, singapore, singapore, Singapore
    Hays hiring IT Service Desk L2 Job in Singapore
    Hays
    Singapore
    Singtel Group hiring IT Service Desk Engineer Job in Singapore
    Singtel Group
    Singapore
    EIRE Systems hiring IT Service Desk Engineer Job in Singapore
    EIRE Systems
    Singapore
    Alphaeus Pte Ltd hiring IT Service Desk Engineer Job in North East Community Development Council, SG.02, Singapore
    Alphaeus Pte Ltd
    North East Community Development Council, SG.02, Singapore
    Monetec hiring IT Service Desk Manager Job in Singapore
    Monetec
    Singapore
    STAFFKING PTE LTD hiring IT Service Desk Engineer Job in North West Community Development Council, SG.03, Singapore
    STAFFKING PTE LTD
    North West Community Development Council, SG.03, Singapore
    TRITON AI PTE. LTD. hiring IT Service Desk Analyst Job in Singapore
    TRITON AI PTE. LTD.
    Singapore
    RecruitFirst Pte. Ltd hiring IT Service Desk Engineer Job in North East Community Development Council, SG.02, Singapore
    RecruitFirst Pte. Ltd
    North East Community Development Council, SG.02, Singapore
    Thatz International Pte Ltd hiring IT Service Desk Engineer Job in Singapore
    Thatz International Pte Ltd
    Singapore
    Alphaeus Pte Ltd hiring IT Service desk Engineer Job in North East Community Development Council, SG.02, Singapore
    Alphaeus Pte Ltd
    North East Community Development Council, SG.02, Singapore
    Alphaeus Pte Ltd hiring IT Service Desk Engineer Job in Central Singapore Community Development Council, SG.01, Singapore
    Alphaeus Pte Ltd
    Central Singapore Community Development Council, SG.01, Singapore
    Alphaeus Pte Ltd hiring IT Service Desk Engineer Job in North East Community Development Council, SG.02, Singapore
    Alphaeus Pte Ltd
    North East Community Development Council, SG.02, Singapore
    Singtel Group hiring IT Service Desk Engineer Job in Singapore
    Singtel Group
    Singapore
    U3 hiring Service Desk Support Engineer Job in singapore, singapore, singapore, singapore, Singapore
    U3
    singapore, singapore, singapore, singapore, Singapore
    EVO OUTSOURCING SOLUTIONS PTE. LTD. hiring IT Service Support Job in Singapore
    EVO OUTSOURCING SOLUTIONS PTE. LTD.
    Singapore

    Unlock Your IT Service Potential: Insight & Career Growth Guide


    Real-time IT Service Jobs Trends (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Service in singapore, singapore, Singapore, highlighting market share and opportunities for professionals in IT Service roles.

    12778 Jobs in Singapore
    12778
    10594 Jobs in Singapore, Singapore
    10594
    Download It Service Jobs Trends in Singapore, Singapore and Singapore

    Are You Looking for IT Service Desk Support Job?

    Great news! is currently hiring and seeking a IT Service Desk Support to join their team. Feel free to download the job details.

    Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for IT Service Desk Support Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in singapore singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for IT Service Desk Support?

    Key qualifications for IT Service Desk Support typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

    How Can I Improve My Chances of Getting Hired for IT Service Desk Support?

    To improve your chances of getting hired for IT Service Desk Support, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    Interview Tips for IT Service Desk Support Job Success

    Singtel interview tips for IT Service Desk Support

    Here are some tips to help you prepare for and ace your IT Service Desk Support job interview:

    Before the Interview:

    Research: Learn about the Singtel's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

    Dress Professionally: Choose attire appropriate for the company culture.

    Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

    Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

    During the Interview:

    Be Punctual: Arrive on time to demonstrate professionalism and respect.

    Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

    Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

    Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

    Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

    Follow Up: Send a thank-you email to the interviewer within 24 hours.

    Additional Tips:

    Be Yourself: Let your personality shine through while maintaining professionalism.

    Be Honest: Don't exaggerate your skills or experience.

    Be Positive: Focus on your strengths and accomplishments.

    Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

    Turn Off Phone: Avoid distractions during the interview.

    Final Thought:

    To prepare for your IT Service Desk Support interview at Singtel, research the company, understand the job requirements, and practice common interview questions.

    Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singtel's products or services and be prepared to discuss how you can contribute to their success.

    By following these tips, you can increase your chances of making a positive impression and landing the job!

    How to Set Up Job Alerts for IT Service Desk Support Positions

    Setting up job alerts for IT Service Desk Support is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!