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Urgent! IT Service Desk (Team Lead) Job Opening In Singapore, Singapore – Now Hiring Alphaeus Pte. Ltd.
We are looking for a
IT
Service Desk Team Lead
to lead our front-line support team in delivering exceptional technical assistance and customer service.
You will manage the day-to-day operations of the Service Desk, ensure timely resolution of incidents, maintain SLAs, and provide leadership to ensure high service standards.
Key Responsibilities
Lead and manage the Service Desk team to deliver 1st level technical support and ensure high customer satisfaction.
Serve as the escalation point for complex or unresolved issues, providing expert guidance and resolution.
Ensure all incidents, requests, and communications are accurately logged and handled within agreed SLAs.
Monitor and report performance metrics (SLA, productivity, incident trends) and recommend service improvement plans.
Promote a strong customer service culture and ensure best practices are followed in all interactions.
Provide training, coaching, and performance feedback to agents, including new joiner onboarding and domain briefings.
Liaise with external technical support vendors when issues cannot be resolved internally.
Identify team training needs and implement coaching strategies for continuous improvement.
Represent the Service Desk in stakeholder meetings and manage clarifications, escalations, and inquiries effectively.
Requirements
Minimum 2 years of experience in a Service Desk leadership role managing at least 10 agents.
Minimum 2 years of technical support experience (end-user support, desktop, or technical service desk).
Strong knowledge of Windows OS, Active Directory, Microsoft Office, and common computing devices (desktops, laptops, tablets, smartphones).
Proficient in written and spoken English, with the ability to provide clear instructions and training.
Experienced in SLA reporting, complaint management, gap analysis, incident trending, and service quality improvement.
Proven ability in situational management and delivering ad-hoc instructions to the team.
SINGAPOREAN ONLY
Location: East
Work Schedule:
Staggered 8.5-Hour Shifts Scheduled Anytime Between 7:30 AM and 7:30 PM
(Exact shift timing will be scheduled based on team roster.)
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Unlock Your IT Service Potential: Insight & Career Growth Guide
Real-time IT Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12816 jobs in Singapore and 10617 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in IT Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Alphaeus Pte. Ltd. is currently hiring and seeking a IT Service Desk (Team Lead) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Service Desk (Team Lead) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Alphaeus Pte. Ltd. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Service Desk (Team Lead) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Service Desk (Team Lead) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Service Desk (Team Lead) interview at Alphaeus Pte. Ltd., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Alphaeus Pte. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.
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