Your tasks
Provide 1st level incident logging and resolution or re-assignment to the 2nd levelProvide Service Request Fulfilment for IT servicesProvide support for various technical areas like, computers, computer peripherals, mobile phones, printers, applications, conference systems, user account and access management, etcAdhere to and promote all applicable official Dennemeyer policies, procedures, and standardsEnsure the adherence to existing policies (ITSM, ITIL, Security)Leverage the Dennemeyer official knowledge base in response to incidents and requests to ensure consistency and adherence to established practices.Take the ownership and responsibility for assigned incidents, requests, or tasks and follow them up until solved and keep the user up to dateDocument in writing in ITSM tool all issues, troubleshooting, and resolutions for calls, incidents, requests, tasks assignmentsActively participate to the lifecycle management and all End User computers within Dennemeyer including:DeploymentMaintenanceRenewalDisposal ManagementProvide remote user support through appropriate technical toolsParticipate in after-hours on-call rotation for end-user supportThis position requires the incumbent to be On-CallYour profile
Fluent in English (both speaking and writing) any other languages is an assetAbility to work independently and as a strong team playerBe absolutely service and customer orientedAbility to multi-taskAbility to document all work performedGood understanding of computer (hardware and operating system) and virtual environmentGood knowledge of fundamental operations of software (MS office 365), hardware (laptops, PCs, phones, printers….) and other equipmentGood knowledge on remote assistance tools (VPN, authentication, Teams…)Fundamental understanding of cloudWorking knowledge of Azure and Intune portals and the ability to navigate themWorking knowledge of Exchange, network troubleshootingAbility to work internationally in a matrix-managed, results-oriented environmentStrong analytic and problem-solving skills: ability to interpret complex technical issuesGood communication skills: able to exchange ideas and information effectively in a concise & logical way and be sensitive to audience diversity.
Be able to understand end users’ pressure and to support them in a constructive way.Ability to clearly explain complex technical issues to non-technical peopleSelf-motivatedExperience in multi-cultural environment is an assetJoin us and grow with us!
Develop and customize your long time career within a fast growing multinational companyEnjoy working in multicultural teams and contribute to a diverse and international working environmentOrganize your lifestyle with flexible working hoursTake the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processesCelebrate success together as one team at our various corporate eventsAttend a tailor-made onboarding program as well as individual training & development opportunitiesContribute through your personality and your daily work to make an impact on our business, corporate culture, society and environment