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IT Service Desk Technician (f/m/d) Job Opening In Singapore, Singapore – Now Hiring Dennemeyer Group


Job description

IT Service Desk Technician (f/m/d) page is loaded

IT Service Desk Technician (f/m/d)

Apply locations Singapore time type Full time posted on Posted 30+ Days Ago job requisition id Team spirit and initiative are your most prominent strengths and you are motivated to develop a long-term career in Intellectual Property, in a multicultural work environment?

Apply now!

Your tasks

  • Provide 1st level incident logging and resolution or re-assignment to the 2nd level
  • Provide Service Request Fulfilment for IT services
  • Provide support for various technical areas like, computers, computer peripherals, mobile phones, printers, applications, conference systems, user account and access management, etc
  • Adhere to and promote all applicable official Dennemeyer policies, procedures, and standards
  • Ensure the adherence to existing policies (ITSM, ITIL, Security)
  • Leverage the Dennemeyer official knowledge base in response to incidents and requests to ensure consistency and adherence to established practices.

  • Take the ownership and responsibility for assigned incidents, requests, or tasks and follow them up until solved and keep the user up to date
  • Document in writing in ITSM tool all issues, troubleshooting, and resolutions for calls, incidents, requests, tasks assignments
  • Actively participate to the lifecycle management and all End User computers within Dennemeyer including:
    • Deployment
    • Maintenance
    • Renewal
    • Disposal Management
  • Provide remote user support through appropriate technical tools
  • Participate in after-hours on-call rotation for end-user support
  • This position requires the incumbent to be On-Call

Your profile

  • Fluent in English (both speaking and writing) any other languages is an asset
  • Ability to work independently and as a strong team player
  • Be absolutely service and customer oriented
  • Ability to multi-task
  • Ability to document all work performed
  • Good understanding of computer (hardware and operating system) and virtual environment
  • Good knowledge of fundamental operations of software (MS office 365), hardware (laptops, PCs, phones, printers….) and other equipment
  • Good knowledge on remote assistance tools (VPN, authentication, Teams…)
  • Fundamental understanding of cloud
  • Working knowledge of Azure and Intune portals and the ability to navigate them
  • Working knowledge of Exchange, network troubleshooting
  • Ability to work internationally in a matrix-managed, results-oriented environment
  • Strong analytic and problem-solving skills: ability to interpret complex technical issues
  • Good communication skills: able to exchange ideas and information effectively in a concise & logical way and be sensitive to audience diversity.

    Be able to understand end users’ pressure and to support them in a constructive way.

  • Ability to clearly explain complex technical issues to non-technical people
  • Self-motivated
  • Experience in multi-cultural environment is an asset

Join us and grow with us!

  • Develop and customize your long time career within a fast growing multinational company
  • Enjoy working in multicultural teams and contribute to a diverse and international working environment
  • Organize your lifestyle with flexible working hours
  • Take the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processes
  • Celebrate success together as one team at our various corporate events
  • Attend a tailor-made onboarding program as well as individual training & development opportunities
  • Contribute through your personality and your daily work to make an impact on our business, corporate culture, society and environment

Dennemeyer is an Equal Opportunity Employer.

Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

All employment is decided on the basis of qualifications, merit, and business need.

About Us

The Dennemeyer Group offers high-quality services for the protection and management of Intellectual Property rights and is committed to being the first-choice partner for customers globally.

With more than 55 years of experience in the industry and 20+ offices worldwide, Dennemeyer manages nearly three million IP rights of around 8,000 customers.

Organizations with even the largest, most diverse IP portfolios turn to the Dennemeyer Group for reliable protection, administration and management of their most valuable assets.

In addition to a full spectrum of IP-related legal services, Dennemeyer offers IP strategy consulting, comprehensive IP management software, IP maintenance services and cutting-edge patent search and analysis tools.

#J-18808-Ljbffr

Required Skill Profession

Management & Leadership


  • Job Details

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Are You Looking for IT Service Desk Technician (f/m/d) Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Dennemeyer Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Service Desk Technician (f/m/d) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for IT Service Desk Technician (f/m/d) typically include Management & Leadership and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Service Desk Technician (f/m/d) Job Success

Dennemeyer Group interview tips for IT Service Desk Technician (f/m/d)

Here are some tips to help you prepare for and ace your IT Service Desk Technician (f/m/d) job interview:

Before the Interview:

Research: Learn about the Dennemeyer Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Service Desk Technician (f/m/d) interview at Dennemeyer Group, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Dennemeyer Group's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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