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IT Service Helpdesk Job Opening In Singapore, Singapore – Now Hiring That's Infotech Pte Ltd


Job description

Job Description


This is a Work from Home Job, Please do also state which country you are and will be at, including timezone.

To provide timely first-level support and ensure efficient handling of IT-related enquiries through WhatsApp and email.

We are looking for a solution-focused desktop support specialist to provide our clients systematic support.

The desktop support specialist should receive IT-related concerns, and then proceed to diagnose and solve these issues.

You should also ensure the regular maintenance of our customers' IT infrastructure.

To be successful as a desktop support specialist, you should be skilled in the fitting and upkeep of computers and their networks.

Please do also take note that this job requires you to be desk-bound to during your shift to ensure SLA response to our clients.

Job Responsibilities

  • Respond promptly and professionally to enquiries via WhatsApp and email.

  • Provide Level 1 (L1) remote support for basic desktop troubleshooting.

  • Conduct L1 troubleshooting for Microsoft email and website-related issues.

  • Accurately log support tickets and ensure timely submission of monthly reports.

  • Escalate issues to Level 2 (L2) support if unresolved within 15 minutes
  • Advising customers on appropriate procedures for directing their IT-related queries and recommendations.

  • Configuring new desktops, routers, modems, and similar devices.

  • Performing routine inspections and upkeep of existing installations.

  • Updating computer operating systems and other important software, as needed.

  • Substantiating requests for hardware and software purchases and upgrades, if appropriate.

  • Any other ad-hoc duties as required.

Job Requirement

  • Minimum 2 year of experience in helpdesk or IT support.

  • Proficient in basic Windows desktop and Microsoft 365 troubleshooting.

  • Strong communication skills (written and verbal).

  • Ability to work independently and manage tasks efficiently.

  • During assigned office hours be in work teams call at all times.

    (for internal coordination)
  • Ability to read and follow instructions (e.g. only applications through the below form will be reviewed)
  • Certifications like ITILv4 and/or CCNA will be an advantage

SLA / KPI

  • Response Time
  • Acknowledge WhatsApp or email enquiries within 5 minutes during working hours
  • Maintain a 95%+ response rate.

  • Resolution Time (L1 Issues)

  • Resolve basic L1 issues within 15 minutes.

  • Resolve 80%+ of L1 tickets.

  • Ticket Logging Accuracy

  • All support interactions must be logged immediately or within 10 minutes after resolution.

  • Maintain 98% accuracy in ticket documentation and categorization.

  • Escalation Timeliness

  • Escalate unresolved L1 issues to L2 after 15 minutes.

  • 100% of escalations done within SLA

  • Customer Satisfaction

  • Achieve 80%+ satisfaction score on internal or external feedback surveys

  • Report Submission

  • Submit monthly reports by the agreed deadline (e.g., by the 3rd working day of the succeeding month)
  • 100% on-time submission of monthly reports

Other Considerations for this Work from Home Job Role

  • Internet Speed Test above 300mbps
  • English Speaking required for internal meetings
  • Typing English with little to no spelling errors (grammer/vocab mistakes are ok)
  • Some experience with managing on-site personnels for scheduling

Why Join us ?

  • Continue to work remotely in your country

  • Earn in USD with regional travel exposure

  • Yearly Trips to Singapore for Training & Networking Events

  • Position of Growth, you will be the first few as we are expanding to our regional markets

  • Be part of a new chapter as we expand in ASEAN regions, Canada and Europe.

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Service Potential: Insight & Career Growth Guide


Real-time IT Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Service in Singapore, Singapore, highlighting market share and opportunities for professionals in IT Service roles.

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Are You Looking for IT Service Helpdesk Job?

Great news! is currently hiring and seeking a IT Service Helpdesk to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at That's Infotech Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Service Helpdesk Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Service Helpdesk?

Key qualifications for IT Service Helpdesk typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Service Helpdesk?

To improve your chances of getting hired for IT Service Helpdesk, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Service Helpdesk Job Success

That's Infotech Pte Ltd interview tips for IT Service Helpdesk

Here are some tips to help you prepare for and ace your IT Service Helpdesk job interview:

Before the Interview:

Research: Learn about the That's Infotech Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Service Helpdesk interview at That's Infotech Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the That's Infotech Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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