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IT Service Management Intern Job Opening In Singapore, Singapore – Now Hiring Razer


Job description

Job Responsibilities :

Responsibilities

  • Support the IT Applications team in day-to-day administration and configuration of Razer’s enterprise service management platform (IT Service Management, workflows, and service catalog).
  • Assist in monitoring incident, request, and change tickets across the platform, ensuring timely updates and resolution tracking.
  • Help configure forms, fields, and simple workflows under supervision.
  • Perform basic testing of enhancements, bug fixes, and new workflows in UAT environments.
  • Document process flows, user guides, and knowledge base articles for enterprise application modules.
  • Assist in maintaining data integrity (user records, groups, etc.) by running reports and validating inputs.
  • Support ad-hoc projects such as UI changes, dashboard/report creation, or new module deployments.
  • Collaborate with IT team members to troubleshoot issues and escalate where necessary.
  • Perform other duties as assigned to support enterprise applications in the MIS team.
  • Assist in testing and documenting AI features within the platform helping the team evaluate usability and adoption.
  • Learning Objectives

  • Gain hands-on exposure to ServiceNow’s ITSM module and its role in IT service management.
  • Develop skills in workflow configuration, ticket lifecycle management, and platform administration.
  • Understand ITIL concepts and how they are applied through service management modules.
  • Build problem-solving skills by analysing issues and assisting in resolution or escalation.
  • Learn how to create and maintain technical documentation and knowledge base articles.
  • Collaborate with cross-functional IT teams to experience enterprise application delivery and support.
  • Requirements

  • Basic knowledge of ITSM concepts (incidents, requests, change management).
  • Familiarity with web-based applications and willingness to learn enterprise service management tools.
  • Good analytical and problem-solving skills, with attention to detail.
  • Strong interest in IT systems, automation, or enterprise applications.
  • Ability to document processes clearly and communicate effectively with both technical and non-technical users.
  • Willingness to learn new tools and work independently when required.
  • Team player with strong collaboration and interpersonal skills.
  • Pre-Requisites :

    Are you game?

    Required Skill Profession

    Computer Occupations


    • Job Details

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