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IT Service Manager Job Opening In Singapore, Singapore – Now Hiring K2 Partnering Solutions Pte Ltd


Job description

Position Summary

The Service Management Officer plays a pivotal role in ensuring the seamless delivery and

continuous improvement of IT and business services within the organisation.

This individual

acts as a bridge between service providers, business units, and customers, maintaining high

service standards, addressing issues proactively, and supporting the organisation's strategic

objectives through effective service management practices.

Key Responsibilities

Service Delivery Management: Oversee the daily delivery of IT or business services

to ensure compliance with agreed service levels and quality standards.

Incident and Problem Management: Coordinate the resolution of service incidents

and problems, ensuring timely communication with stakeholders and minimal

disruption to business operations.

Service Improvement: Identify opportunities for process and service improvements,

implement best practices, and drive initiatives to enhance customer satisfaction.

Vendor and Contract Management: Liaise with external service providers to monitor

performance, manage contracts, and ensure service obligations are met.

Reporting and Analysis: Prepare regular reports on service performance, trends, and

key metrics.

Analyse data to identify patterns and recommend corrective actions.

Stakeholder Engagement: Act as the primary point of contact for service-related

queries and issues.

Facilitate communication between technical teams, business

users, and management.

Compliance and Governance: Ensure all service management activities comply with

organisational policies, regulatory requirements, and industry standards (e.g., ITIL,

ISO

Change Management: Support the planning and implementation of service changes,

ensuring risks are assessed and managed appropriately.

Qualifications and Skills

Bachelor's degree in Information Technology, Business Administration, or a related

field (or equivalent experience).

Professional certifications such as ITIL Foundation, COBIT, or similar are highly

desirable.

Proven experience in service management, IT operations, or customer support roles.

Strong analytical and problem-solving skills, with the ability to interpret service data

and metrics.

Excellent communication and interpersonal skills, with a customer-focused mindset.

Ability to work independently and collaboratively in a fast-paced environment.

Attention to detail, organisational skills, and the ability to manage multiple priorities.

Key Competencies

Service orientation

Process improvement

Stakeholder management

Analytical thinking

Adaptability and resilience

Teamwork and collaboration

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Service Potential: Insight & Career Growth Guide


Real-time IT Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Service in Singapore, Singapore, highlighting market share and opportunities for professionals in IT Service roles.

12825 Jobs in Singapore
12825
10628 Jobs in Singapore
10628
Download It Service Jobs Trends in Singapore and Singapore

Are You Looking for IT Service Manager Job?

Great news! is currently hiring and seeking a IT Service Manager to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at K2 Partnering Solutions Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Service Manager Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Service Manager?

Key qualifications for IT Service Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Service Manager?

To improve your chances of getting hired for IT Service Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Service Manager Job Success

K2 Partnering Solutions Pte Ltd interview tips for IT Service Manager

Here are some tips to help you prepare for and ace your IT Service Manager job interview:

Before the Interview:

Research: Learn about the K2 Partnering Solutions Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Service Manager interview at K2 Partnering Solutions Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the K2 Partnering Solutions Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for IT Service Manager Positions

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