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Urgent! IT service-Singapore Job Opening In Singapore, Singapore – Now Hiring Alibaba Group



Job description

Overview

Information Technology Services Specialist role with responsibility for ITIL process management, service delivery, and governance in a large enterprise context.

The position involves service catalog management, defining new service definitions, liaison with the business for improvements, and leading a team to ensure effective monitoring, control and support of service delivery.

Responsibilities

  • Identify and highlight best practices in ITIL processes management through continuous assessment, feeding process and product recommendations to the Manager of IT.

  • Own the service catalogue of IT Services and ensure that it is up to date and fit for purpose.

  • Develop new service definitions ensuring that they can be delivered operationally and cost effectively.

  • Act as liaison with the business for all service improvements, changes and escalations, including initial requirement capture.

  • Provide reports to an agreed schedule (or on request) including SLA performance and other key metric reports.

  • Ensure that systems, processes and methodologies as specified are followed to provide effective monitoring, control and support of service delivery.

  • Manage the overall service improvement plan and work with the IT Service Support Manager to ensure that it is being delivered and that services are being improved.

  • Conduct monthly service reviews with individual business stakeholders to discuss service issues and identify project requirements.

  • Lead, manage and supervise Help Desk, Team Leader and onsite staff.

  • Ensure proper documentation, notification, tracking, and follow up of all incidents.

  • Manage and mentor onsite team in the local office.

  • Participate in training for internal teams and manage all related issues.

  • Update policies, procedures, and documentation relevant to the project or operation.

  • Ensure compliance with standards, policies, and processes.

Qualifications

  • 5+ years of work experience in large enterprise companies (The best recent graduates can apply).

  • University degree in computer science or equivalent experience in IT.

  • Strong project and team management skills.

  • Proven experience in leading a large-scale programme in IT and Technical Delivery.

  • Team player, self-motivated, with good communication and management skills.

  • Prior working experience in large vendor and outsourcing management, service delivery and governance is desired.

  • Pleasant with good telephone manner, mature and independent.

  • Able to work under pressure, self-motivated, with strong problem solving and analytical skills.

  • Ability to proactively and effectively manage risk on low to medium risk projects.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Customer Service

Industries

  • Software Development, IT Services and IT Consulting, and IT System Operations and Maintenance

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Required Skill Profession

It Management & It Project Management



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    Unlock Your IT service Potential: Insight & Career Growth Guide


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