IT Support Administrator

Technical Support

• Provide first- and second-line IT support for hardware, software, and network issues.
  
  
• Troubleshoot and resolve problems related to operating systems, applications, printers, and mobile devices.
  
  
• Manage user accounts, passwords, and access rights in systems such as Active Directory, Office 365, and email platforms.
  
  
• Ensure timely response and resolution of helpdesk tickets.
  
  

Systems Administration

• Install, configure, and maintain desktops, laptops, servers, and networking equipment.
  
  
• Administer company IT assets including user devices, servers, and cloud applications.
  
  
• Support patch management, system updates, and backup processes.
  
  
• Monitor system performance, availability, and security.
  
  

Network & Security

• Assist in managing firewalls, routers, and VPNs.
• Enforce IT security policies, including antivirus updates and endpoint protection.
  
  
• Perform regular audits of system access and security logs.
  
  
• Support implementation of cybersecurity measures and staff awareness training.