Position Summary
This role is primarily responsible for providing RTB (Run the bank) support for Personal & Business Banking applications in a 24x7 follow the sun global support environment.
Responsibilities
Provide application support to ensure IT system's availability, reliability, and performance that support business processes globally.
Adherence to ITIL process for service request, incident, change problem and knowledge management.
Proactive monitoring of Canadian end of day batch in both distributed & mainframe environments for a suite of applications.
Perform Start of day and end of day checks per deadlines.
Application/batch incidents logged in ServiceNow are resolved in a timely fashion.
Incidents requiring L3 support are escalated quick, work with other infra teams needed and track through to closure.
Effective problem management to permanently fix repeated/potential issues.
Attend to changes/releases in a timely manner, reduce change execution times by planning implementations with parallel work streams where required.
Proactively review IT environment to address any gaps/concerns.
Identify opportunities to reduce manual work and drive efficiencies.
Perform scheduled activities such as DR testing, user attestations, remediation of control audit, etc.
Update knowledge-based articles on timely manner and conduct trainings across regions.
Work effectively as a team, supporting other team members in achieving project/ business objectives and providing client services.
Support a positive work environment that promotes customer service, quality, innovation and teamwork and ensure timely communication of issues/ points of interest.
Provide after- hours support if required.
Always adhere to TD's standards & policies and follow disaster & business recovery plan.
Work Location
Singapore, Singapore
Hours
40
Line Of Business
Technology Solutions
Job Requirements
Tertiary education & ITIL V3/V4 certification preferred.
1-3 years of application support experience with an understanding of various infrastructure setup and a strong understanding of IT concepts (ITSM) in Incident, Problem and Change management practices.
Support model being 12x7, should be willing to work in any of the 2 shifts (8:30 AM to 5:30 PM or 12:30 PM to 9.30 PM, 8 hrs work with 1 hr lunch break) including on weekends & public holidays with weekly comp-offs.
Knowledge of operating systems (Windows, UNIX (AIX, Linux, and Solaris), iOS, z/OS) and Cloud technologies is preferable.
Support level knowledge in UNIX, CA-7 & Autosys and other widespread support tools and technologies, Mainframe knowledge is nice to have.
Works independently / as a team player as the situation demands and with minimal supervision, attend occasional off-shift calls.
Reporting
Responsible for ensuring the Local Manager is kept current & apprised of all relevant risk management & controls issues, escalate operational issues, maintaining high level of communication & transparency and follow set processes.
Who We Are
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores.
Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.
More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.
We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
Our Total Rewards Package
Our Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals.
Total Rewards at TD includes a base salary and several other key plans such as health and well-being benefits, including medical coverage, paid time off, career development, and reward and recognition programs.
Additional Information
We’re delighted that you’re considering building a career with TD.
Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Accommodation
If you require an accommodation for the recruitment / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Banking
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