We’re looking for a capable and well-rounded
IT Support Analyst
to join our team in Singapore.
In this role, you’ll be responsible for delivering exceptional customer service and providing both remote and on-site technical support to ensure smooth day-to-day operations for our client.
You’ll troubleshoot and resolve complex issues, support IT infrastructure, and maintain strong working relationships with both internal stakeholders and external vendors.
Key Responsibilities
Serve as the first point of contact for technical support via phone, email, or chat
Diagnose and resolve hardware, software, and network issues, escalating complex cases when necessary
Provide in-depth support for Microsoft Windows and Office 365 environments
Perform software installations, updates, and account configurations
Log, track, and resolve issues through a helpdesk ticketing system (e.g., ConnectWise)
Support and maintain infrastructure, including servers, networks, and connected systems
Act as an escalation point for junior IT Support Coordinators and Technicians
Collaborate with third-party vendors, suppliers, and service providers to resolve issues
Maintain detailed documentation for incidents, service requests, and resolutions
Monitor ticket queues and ensure compliance with SLAs
Uphold confidentiality standards and protect company/client data
Stay current with emerging technologies and invest in your ongoing professional development
Essential Skills and Experience
Must-haves:
Singapore Citizen
3–5 years of IT support experience in Microsoft Windows and Office 365 environments
Strong verbal and written English communication skills — able to explain technical issues to non-technical users
Proficient with Microsoft Intune (app deployment, device compliance, enrolment troubleshooting)
Hands-on experience with troubleshooting hardware, software, and peripheral devices
Skilled in Active Directory user and group administration, Exchange, and Office 365
Familiarity with helpdesk ticketing systems and remote support tools
Excellent problem-solving, multitasking, and organisational skills
A strong customer-first mindset with a focus on delivering great user experiences
Nice-to-haves:
Bachelor’s degree in IT, Computer Science, Computer Engineering, or equivalent
Experience working in or with a Managed Services Provider (MSP)
Knowledge of server and network systems
ITIL or similar service management certification
Cisco or Meraki certification, or relevant hands-on experience
Familiarity with Zoom and HubSpot configuration and administration
Exposure to virtualisation technologies (e.g., VMware, Hyper-V)
Job Type
Hybrid: 3 days in the office and 2 days work-from-home.
(Singapore-based only)
Full-time
Mid-level to Senior-level
Salary
Starts at SGD 70,000 to 90,000 per year
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