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Urgent! IT Support Analyst (Singapore Based, Hybrid) Job Opening In Singapore, Singapore – Now Hiring Kwanii
We’re looking for a capable and well-rounded IT Support Analyst to join our team in Singapore.
In this role, you’ll be responsible for delivering exceptional customer service and providing both remote and on-site technical support to ensure smooth day-to-day operations for our client.
You’ll troubleshoot and resolve complex issues, support IT infrastructure, and maintain strong working relationships with both internal stakeholders and external vendors.
Key Responsibilities Serve as the first point of contact for technical support via phone, email, or chat Diagnose and resolve hardware, software, and network issues, escalating complex cases when necessary Provide in-depth support for Microsoft Windows and Office 365 environments Perform software installations, updates, and account configurations Log, track, and resolve issues through a helpdesk ticketing system (e.g., ConnectWise) Support and maintain infrastructure, including servers, networks, and connected systems Act as an escalation point for junior IT Support Coordinators and Technicians Collaborate with third-party vendors, suppliers, and service providers to resolve issues Maintain detailed documentation for incidents, service requests, and resolutions Monitor ticket queues and ensure compliance with SLAs Uphold confidentiality standards and protect company/client data Stay current with emerging technologies and invest in your ongoing professional development Essential Skills and Experience ✅ Must-haves: Singapore Citizen 3–5 years of IT support experience in Microsoft Windows and Office 365 environments Strong verbal and written English communication skills — able to explain technical issues to non-technical users Proficient with Microsoft Intune (app deployment, device compliance, enrolment troubleshooting) Hands-on experience with troubleshooting hardware, software, and peripheral devices Skilled in Active Directory user and group administration, Exchange, and Office 365 Familiarity with helpdesk ticketing systems and remote support tools Excellent problem-solving, multitasking, and organisational skills A strong customer-first mindset with a focus on delivering great user experiences ✅ Nice-to-haves: Bachelor’s degree in IT, Computer Science, Computer Engineering, or equivalent Experience working in or with a Managed Services Provider (MSP) Knowledge of server and network systems ITIL or similar service management certification Cisco or Meraki certification, or relevant hands-on experience Familiarity with Zoom and HubSpot configuration and administration Exposure to virtualisation technologies (e.g., VMware, Hyper-V) Job Type Hybrid: 3 days in the office and 2 days work-from-home.
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Unlock Your IT Support Potential: Insight & Career Growth Guide
Real-time IT Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 9477 jobs in Singapore and 8304 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in IT Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Kwanii is currently hiring and seeking a IT Support Analyst (Singapore Based, Hybrid) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Support Analyst (Singapore Based, Hybrid) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Kwanii adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Support Analyst (Singapore Based, Hybrid) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Support Analyst (Singapore Based, Hybrid) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Support Analyst (Singapore Based, Hybrid) interview at Kwanii, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Kwanii's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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