Solution Support
Provide technical support to end-users on IT hardware, software and network related issues.
Daily IT operation support including PC setup, software installation, patch deployment, IT inventory control, and backup operation.
Work closely with Level 1 Service Desk to ensure smooth escalation of problems/incidents to Level 2.
Provide timely response as per predefined SLAs and KPIs.
Manage, troubleshoot and resolve end user’s problems/incidents promptly following established procedures.
Handle and deal with vendors for IT procurement.
Manage corporate/customer IT assets, including hardware warranty, licenses, and contracts.
Involve in IT projects and other tasks as per assignment.
Provide on-site or remote support on software and solution applications.
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