We are seeking a proactive and technically skilled
IT Support Engineer
to provide on-site and remote support across various locations, including remote sites and airbases.
This role involves managing end-user devices, IT infrastructure setup, routine maintenance, and ensuring timely issue resolution while delivering exceptional customer service.
Responsibilities:
Provide on-site support for hardware and software setup, configuration, and troubleshooting
Set up and configure new machines, ensuring integration with existing systems
Perform asset transfers, device conversions, and initial system setups
Harden, patch, test, and troubleshoot standalone desktops and laptops
Install and support printers, scanners, and peripheral devices
Resolve general IT issues and conduct scheduled endpoint maintenance at remote sites
Deliver Level 1 network support to minimize downtime
Manage IT service tickets via ITSM tools, ensuring SLA compliance
Maintain hardware and software inventory using in-house systems
Support third-party applications such as Microsoft Office, Adobe, and Google Workspace
Collaborate with Group IT teams (Security, Server, Network) for operational alignment
Respond to security incidents and assist in IT infrastructure projects and deployments
Requirements:
Proficiency in
Windows OS ; exposure to
macOS
and
Linux
is a plus
Familiarity with productivity tools (Microsoft Office, Google Workspace)
Strong knowledge of IT hardware components and troubleshooting
Experience with
Active Directory
and user account administration
Hands-on experience with
deployment tools
(e.g., Microsoft Autopilot, Tanium)
Proficient with
remote support tools
(e.g., Bomgar) and
virtual meeting platforms
(Teams, Zoom, Webex)
Working knowledge of
ServiceNow
or similar ITSM tools
ITIL Foundation
certification preferred
Excellent communication skills and ability to work independently
Detail-oriented with a strong commitment to service excellence
We are an equal opportunities employer.
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