Roles & Responsibilities:
- Handle customer inquiries and technical issues via phone, email, chat, or ticketing system to provide quick and polite assistance.
- Solve technical problems reported by customers or users using troubleshooting skills for software, hardware, or network issues.
- Work with development and product teams to resolve complex issues and keep stakeholders updated.
- Meet SLAs for response times and resolutions, ensuring requests are handled on time.
Requirements:
- Diploma in Cyber Security or equivalent.
- At least 2 years of relevant working experience.
- Good knowledge of computer systems, networks, troubleshooting, and key protocols like TCP/IP and DNS.
- Comfortable to work 24×7 standby shifts.
Salary: $3,300 to $3,600
If you are keen to apply for the position, kindly email your detailed resume in MS Word to careers @recruit-expert.com
Please note that only shortlisted candidates will be notified.
Ref:
EA Licence: 19C9701
Registration: R
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