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IT Support Engineer Job Opening In Central Singapore Community Development Council – Now Hiring KGI Securities (Singapore) Pte. Ltd.


Job description

As an IT Support engineer, you will be the first point of contact for technical assistance within the organisation, with a focus on supporting the fast-paced trading floor environment.

Your role will involve providing prompt and efficient support to end-users, resolving issues related to hardware, software, and network systems, and ensuring minimal downtime for trading operations.

Key Responsibilities

  • Respond to incoming technical requests or enquiries via phone or ticketing system;
  • Diagnose and resolve hardware, software, and network issues at a basic level;
  • Provide step-by-step guidance to end-users in troubleshooting and resolving technical problems;
  • Escalate complex issues to Level 2 support or other relevant teams as necessary;
  • Document, triage and track all support tickets, resolutions, and follow-up actions in the ticketing system;
  • Incident handling in terms of notification and updates to stakeholders as well as escalations within IT organisation to resolve incidents;
  • Assist in setting up and configuring desktops, laptops, phones, trading terminals, printers, and other peripheral devices;
  • Collaborate with IT team members to improve processes and enhance user experience.

  • Maintain a high level of customer satisfaction through effective communication and timely resolution of issues;
  • Any other ad-hoc responsibilities as assigned.

Requirements

  • Diploma in Information Technology/ Degree in Computer Studies
  • CompTIA A+ certification will be a plus point
  • Proven experience in a helpdesk or customer support role is preferred.

  • Excellent problem-solving skills and attention to detail.

  • Strong interpersonal and communication skills.

  • Ability to work independently and as part of a team.

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Support Potential: Insight & Career Growth Guide


Real-time IT Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Central Singapore Community Development Council, Singapore, highlighting market share and opportunities for professionals in IT Support roles.

8352 Jobs in Singapore
8352
7654 Jobs in Central Singapore Community Development Council
7654
Download It Support Jobs Trends in Central Singapore Community Development Council and Singapore

Are You Looking for IT Support Engineer Job?

Great news! is currently hiring and seeking a IT Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at KGI Securities (Singapore) Pte. Ltd. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Support Engineer?

Key qualifications for IT Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Support Engineer Job Success

KGI Securities (Singapore) Pte. Ltd. interview tips for IT Support Engineer

Here are some tips to help you prepare for and ace your IT Support Engineer job interview:

Before the Interview:

Research: Learn about the KGI Securities (Singapore) Pte. Ltd.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Support Engineer interview at KGI Securities (Singapore) Pte. Ltd., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the KGI Securities (Singapore) Pte. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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