IT Support Engineer

About the role

As an IT Support Engineer at Sakal Network Pte Ltd, you will be responsible for providing comprehensive IT support and troubleshooting to our clients.

This is a full-time role based in the Central Region or East Region, offering a dynamic and rewarding opportunity to be part of a growing technology company.

What you'll be doing

• Respond to and resolve technical support queries from employees in a timely and efficient manner
• Diagnose and troubleshoot hardware, software, and network-related issues
• Implement and maintain IT systems, tools, and infrastructure to ensure optimal performance
• Provide training and guidance to users on the effective use of IT systems and applications
• Maintain accurate documentation and records of support activities
• Assist with the deployment and configuration of new hardware and software

What we're looking for

• Minimum 2 years of experience in an IT support role
• Strong understanding of computer hardware, operating systems, and software applications
• Excellent problem-solving and analytical skills
• Ability to effectively communicate technical information to non-technical users
• Familiarity with IT support tools and ticketing systems
• Strong customer service orientation and the ability to work in a team environment
• Relevant certifications in IT support or a related field would be an advantage
• System and Network engineers can also apply with negotiable salary packages

What we offer

At Sakal Network Pte Ltd, we are committed to providing our employees with a rewarding and fulfilling work experience.

Our comprehensive benefits package includes competitive salary, comprehensive health insurance, opportunities for professional development, and a collaborative and supportive work environment.

About us

Sakal Network Pte Ltd is a leading provider of information and communication technology solutions.

Our mission is to empower businesses with innovative, reliable, and cost-effective IT services.

With a team of highly skilled professionals, we are dedicated to delivering exceptional customer service and driving the success of our clients.

Apply now to join our dynamic team as an IT Support Engineer and be a part of our exciting journey