Responsibilities
Perform assigned tasks and escalate issues during high-volume or critical situations.
Manage warranty claims and coordinate with vendors for Return Merchandise Authorizations (RMAs), including processing, packaging, shipping, and tracking per SLA requirements.
Complete tasks independently using process knowledge and sound judgment.
Maintain accurate asset and inventory data across systems (e.g., CMDB, asset repositories).
Track, stage, and reconcile physical inventory; report discrepancies as needed.
Execute secure destruction of data-bearing devices (DBDs) in compliance with SLAs and Microsoft policies.
Monitor stock levels and notify management of shortages or issues.
Adhere to security and data handling policies at all times.
Requirements
Basic understanding of computer hardware and components
1+ year experience supporting IT equipment in a 24x7x365 production or data center environment
Preferred: Experience testing Apple iOS and Android mobile apps
Eagerness to learn and grow technical skills
Relevant certifications (preferred):
CompTIA (A+, Network+, Server+)
ASICS/Inventory Control
Basic Structured Cabling (BSC)
Data Center Foundation Certification (DCFC)
Microsoft Certified Professional (MCP)
Vendor-specific network certifications
Only shortlisted candidates will be notified.
Please email a copy of your detailed resume to
for immediate processing.
(EA Reg No: 20C0312)
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