Proven 1 – 2 years of hands-on experience working in an end-user IT Support role or computer operations environment.
Experience in installation, setup, configuration, migration, upgrading and maintenance of servers, PCs, OS, software and other related peripherals.
Required technical troubleshooting skills for Windows 10, 11.
Managing of Action Directory and User email accounts, Trend micro and Acronis Backup Exec Virtualisation preferably VMware.
Basic networking protocol (DNS, DHCP, VLAN) with advanced printer / peripheral device troubleshooting.
Support for handheld smartphones and tablets.
Monitor and ensures compliance with company's IT Security policies.
Able to work independently and carry out day-to-day IT support with good analytical problem-solving, time management and decision-making skills.
Willingness to take ownership of task and express interests in learning new technologies and systems.