IT Support Engineer - SAIS

Overview

Join to apply for the IT Support Engineer - SAIS role at Cognita Schools .

About The School

Stamford American International School (Stamford American) in Singapore serves students from 2 months to 18 years old.

With students from 79 countries and over 3000 students across two campuses, the school emphasizes student well-being and academic excellence.

Stamford American is an IB World School offering the full IB continuum (PYP, MYP, DP).

The school’s more than 350 teachers come from over 40 nationalities.

All potential employees undergo mandatory pre-employment background checks as required by Cognita.

The school is an equal opportunity employer committed to a diverse and inclusive workplace.

Only shortlisted candidates will be contacted for further steps in the recruitment process.

About The Role

The IT Support Engineer is a highly motivated professional responsible for troubleshooting, analyzing, and resolving technical problems within assigned schools.

Acting as the single point of contact for all user incidents, requests, and communication, the role delivers high-level customer service by addressing issues promptly and escalating unresolved queries according to protocol.

The engineer provides Level 0/1 support across school applications and software systems and promotes effective use of IT services and resources.

Position Requirements

• Must possess strong analytical and problem-solving skills.
  
  Ability to think outside of the box and apply creative solutions.
  
  
• Demonstrate an ability to establish relationships and build rapport at all levels, uncover technical issues and facilitate their resolution.
  
  
• Hands-on approach with the ability to learn new systems quickly and apply them in the work environment.
  
  
• Good command of English with clear, concise verbal communication skills.
  
  
• High standard of customer service skills and excellent telephone manners.
  
  
• Demonstrated ability to work successfully in a team environment, with good time management and organisation skills.
  
  
• Understanding of and commitment to the principles of confidentiality.
  
  
• Familiar with basic network troubleshooting
• Familiar with Active Directory account management
• Familiar with Office 365 account administration
• Familiar with CASPER suite for managing Apple devices
• Demonstrates the Stamford Values – Integrity, Courage, Ingenuity and Compassion

Qualifications

• Fresh graduates from Post-Secondary Education Institutes (PSEIs), such as polytechnics and institutes of technical studies
• Domain knowledge of the following: Microsoft Windows 7 & 10, Apple iOS, Apple macOS X, Active Directory, Microsoft Office 365, Networking
• Able to work independently
• Possess highly developed interpersonal and teamwork skills
• Excellent verbal and written English skills
• Good references on request

The school is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace where everyone is respected and valued.

All applications from qualified candidates are welcome.