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Urgent! IT Support Engineer Job Opening In Singapore, Singapore – Now Hiring Argus Media

IT Support Engineer



Job description

Overview
We have an exciting opportunity for a friendly, enthusiastic problem-solver who loves to help people to join our team in our growing Singapore office.

Reporting to the Head of IT, you will be the first point of contact for all IT Helpdesk enquiries by resolving first and second-level issues.

You will be responsible for effectively and efficiently managing the enquiries to resolution.

No two days will ever be the same as you provide exceptional service to all internal stakeholders across Asia.


You don’t need to know all the answers right now.

The team will support you while you help the team and end users.


Responsibilities
Acting as the main point of contact for all internal IT questions – providing support to all employees and troubleshooting any issues with their IT systems.


Completing hardware and software setup and delivery for employees – including equipment for new starters, providing tech support for meeting rooms and assisting with connection to the platform.


Working with the Asia IT team to identify and deliver solutions and projects that enhance the IT experience for all employees.


Diagnosing and resolving issues.


Following standard Service Desk procedures.


Identifying and escalating situations requiring urgent attention.


Staying up to date with system information, changes, and updates.


Support multiple platforms, including desktops, laptops, mobile devices, and VC equipment.


Support virtual Windows servers, which include design, deployment, and maintenance.


Support infrastructure according to best practices, including routers, switches, WIFI controllers and firewalls.


What We’re Looking For In You
At least a Diploma holder in IT Computer studies field.


The willingness and ability to be “on call” per regional instruction.


At least 2 years of experience with Support Analyst, or related field, Windows Systems Administration, including deploying and managing servers in a multi-site domain environment.


Good experience in supporting production applications hosted on Amazon Web Services, Azure
Ability to communicate across all levels of an organisation.


Takes ownership of your work and follows problems through to resolution.


Preferred Qualifications (Bonus To Have)
Experience supporting Microsoft Endpoint Manager.


Experience supporting AWS workspace, Microsoft Endpoint Manager.


Experience supporting Teams VC.


Experience supporting Juniper Security Appliance.


Experience supporting Juniper/Meraki AP/Switches.


What’s In It For You
Work within a highly motivated team at an industry-leading and rapidly growing global company.


Competitive salary and company bonus scheme.


A modern office environment designed to foster productivity, creativity, and teamwork.


Excellent location at Raffles Place in central Singapore – close to public transport and amenities.


Comprehensive benefits package including medical (GP and specialist), dental and hospitalisation.


20 vacation days your first year, up to a maximum of 25 days.


Extensive internal and external training.


Employee Welfare & Employee Assistance Programme.


Hours
Monday through Friday, 11:00 a.m. to 8:00 p.m.
Earlier or later hours, or weekend hours, may be expected on occasion.


Argus is the leading independent provider of market intelligence to the global energy and commodity markets.

We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets.


Headquartered in London with 1,500 staff, Argus is an independent media organisation with 30 offices in the world’s principal commodity trading hubs.


Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning.

Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy.


Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.


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