IT Support Engineer

Key Responsibilities

• Provide AV (Audio/Visual) conferencing support and coordinate troubleshooting with on-site technicians.
  
  
• Configure, troubleshoot, set up, and maintain AV systems and related equipment.
  
  
• Independently manage critical AV meetings, including executive and director-level sessions.
  
  
• Respond to ad-hoc AV support requests from senior stakeholders.
  
  
• Install, test, and support IP Phones, AV systems, and conference calls.
  
  
• Configure iPads for conference room calendar integration.
  
  
• Conduct daily device checks of AV equipment at designated locations.
  
  
• Support vendors during new AV device installations and onsite troubleshooting.
  
  
• Operate AV devices (e.g., Neat Boards, Neat Pads, Neat Bars).
  
  
• Support end-user computing devices (desktops, laptops, Apple devices, tablets, thin clients, mobile devices, peripherals).
  
  
• Manage stockroom of peripherals and laptops, including quarterly audits and disposal as directed.
  
  
• Provide customer support at Tech Lounge, prioritizing and resolving inquiries.
  
  
• Install new programs, manage updates, and provide technical support.
  
  
• Provide hands-on support for network, server, and conferencing teams.
  
  
• Install, maintain, and troubleshoot client software and hardware onsite or remotely.
  
  
• Troubleshoot and resolve tickets within agreed service levels (SLAs).
  
  
• Assist in developing and documenting process improvements.
  
  
• Provide technical support for events, video conferencing, and audio/visual setups.
  
  

Requirements

• Minimum Diploma in IT, Engineering, or Audio Visual, or equivalent experience.
  
  
• At least 2 years’ experience with Mac OSX in an enterprise environment, including installation and troubleshooting.
  
  
• Solid knowledge of Mac and Windows operating systems and latest technologies.
  
  
• Experience with networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) is preferred.
  
  
• Experience with ticketing systems (e.g., ServiceNow).
  
  
• Excellent analytical and customer service skills.
  
  
• Commitment to continuous learning and skills development.