IT Support Engineer

Job Description

• Organize training session for users on the usage of new software/ applications and hardware
• Carry out diagnosis and repair of PC, software, and network-related problems
• Bring up-to-date and preserve computer inventory and surplus equipment
• Sustain and fix issues on PC, LAN/WAN, Cloud-PBX, iPhone/iPad and Video Conference systems and other computing equipment
• Make sure desktop computers interconnect seamlessly with various systems
• Evaluate functional needs to decide system purchase specifications
• Support for technical upgrading and maintaining of entire desktop systems
• Assist in testing and deployment of new applications and systems
• Maintain an excellent level of customer service, ensuring that all users are treated efficiently and in appropriate manner
• Maintain outstanding verbal communication skills with the ability to communicate seamlessly with technical and non-technical colleagues at all levels in the organization
• Resolve issues by carrying out problem analysis to implement temporary or permanent solutions
• Accurately record, update, and document requests using the IT service desk system and any other duties as assigned by the company.
  
  

Requirements, Skills, Abilities, and Knowledge

• Previous experience working in an IT support role for more than 7 years
• Previous work related experience in a customer service related role could be a plus
• Previous experience in supporting C level users or senior leaderships with positive feedbacks (VIP Support)
• Excellent IT skills and knowledge of troubleshooting computer related issues both hardware and software, as well as desktop, laptop and mobile devices
• Knowledge of Virtual desktop infrastructure, Bitlocker, as well as other software can be an added advantage
• Knowledge of Windows server, Active Directory, Microsoft 365, MS Teams as well as TCP/IP, DNS and DHCP is desired
• Strong knowledge on audio and video equipments, including Video Conference Systems
• Good communication skills, both oral and written
• Ability to meet new people and commence conversations
• Ability to multitask effectively and work in a fast-paced environment
• Ability to work independently