On-site Support: Provide setup, configuration, and troubleshooting of IT hardware and software across various locations.
New Equipment Setup: Install and integrate new devices into existing systems.
Asset Management: Transfer, convert, and ensure compatibility of IT assets for different functions.
System Initialization: Perform initial setup and software installations, collaborating with specialized teams for system hardening and administration.
Device Hardening & Patching: Conduct regular hardening, patching, and troubleshooting of desktops/laptops, including scheduled support at remote sites.
Printer/Scanner Support: Install and troubleshoot printing and scanning devices.
General IT Troubleshooting: Resolve routine IT issues, including at remote and airbase locations.
Endpoint Maintenance: Perform routine endpoint checks, patching, and corrective actions at remote sites.
Network Support (L1): Provide first-level network issue support to ensure uptime and performance.
ITSM Ticket Management: Manage IT service requests via ticketing system, ensuring resolution within SLA timelines.
Inventory Management: Maintain records of hardware and software using internal tools for registration, de-registration, and ownership tracking.
Third-Party Software Support: Provide support for applications such as Adobe, MS Office, and Google Workspace.
Team Collaboration: Coordinate with Group IT Security, Server, and Network teams for smooth operations.
Security Response: Respond promptly to IT security incidents to minimize impact.
Project Support: Assist in IT project rollouts and infrastructure testing.
Only shortlisted candidates will be notified.
Please email a copy of your detailed resume to for immediate processing.
(EA Reg No: 20C0312)
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