Responsibilities
On-site deployment and debugging of the application.
Deliver service and support to Trakomatic’s customers both remotely and on-site.
Work with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Determine the issue by evaluating and analysing the symptoms.
Diagnose and resolve technical hardware and software issues involving the product.
Research required information using available resources.
Stay current with system information, changes and updates.
Log and keep records of customer queries.
Work with the product team’s software developers to visit the customer if the problem is more serious.
Job Requirements
Experience with on-site deployment, debugging and customer support.
Minimum Diploma in Engineering/Information Technology.
Communicate fluently in English - spoken and written.
Excellent teamwork and AGILE task management.
Technical Scope (Back-end):
Strong Network Setup and Debugging
Windows command line, IIS
Automated logging, usage report generation and bug reporting
SQL Skills are a bonus
Open to new ideas, approaches and opportunities
Willingness to share information and support colleagues
Decision-making skills with a proactive approach to issues.
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