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Urgent! IT Support Engineer Job Opening In Singapore, Singapore – Now Hiring XCL World Academy
XCL World Academy is seeking to recruit an IT Support Engineer.
The IT Support Engineer plays a vital role in ensuring the daily functionality and reliability of the school’s IT services.
This position provides direct support to staff, students, and parents, resolving hardware and software issues, maintaining inventory, and ensuring that classrooms and offices are equipped with fully functional technology.
The role also supports the broader IT team in infrastructure tasks, event support, and ticket-based workflows.
Provide Level 1 and Level 2 technical support for all end-users including staff, students, and visitors.
Resolve issues related to hardware (laptops, desktops, iPads, printers) and software (Windows, macOS, Microsoft 365, Apple/iPad apps, Adobe, and educational tools).
Assist users in setting up and troubleshooting accounts, network connectivity, printers, and learning systems.
Maintain a high level of customer service and professionalism in all interactions (in-person, over phone, and via email).
Install and configure operating systems, educational software, and classroom apps using Mobile Device Management (Intune).
Perform preventive maintenance and basic repairs on IT equipment including laptops, desktops, LED panels, IWBs, projectors, and printers.
Prepare and configure devices for new staff and student onboarding and handle deprovisioning during offboarding.
Log, track, and resolve incidents via the IT ticketing system, ensuring timely resolution within SLA.
Maintain and update documentation for issue resolution steps, user manuals, and IT procedures.
Monitor ticket trends and report recurring issues for escalation or long-term resolution planning.
Provide technical assistance during school events such as parent-teacher meetings, assemblies, livestreams, and internal examinations.
Support the AV Technician with setup and operation of microphones, displays, audio systems, and video conferencing tools (e.g., MS Teams Live).
Troubleshoot AV issues on-site and ensure seamless event execution.
Assist with basic troubleshooting and mounting of network devices like switches, wireless access points, and routers under the guidance of senior engineers.
Report and elevate complex infrastructure issues to the XCL Group IT Team.
Maintain up-to-date IT asset records including device issuance logs and warranty status.
Oversee iPad trolleys and classroom device checkouts, ensuring availability and functionality.
Assist in software license tracking and support the renewal process for academic subscriptions.
Liaise with vendors for hardware repair coordination, consumables management (e.g., toner), and service calls.
A diploma or Degree in Information Technology, Computer Science or related field is required.
Minimum 2 years of relevant experience in a school, education institution, or service-oriented IT support environment.
Proficiency with Microsoft 365, Apple ecosystem (iPads/macOS) and Windows OS
Familiarity with PowerSchool, ClassLink, or other education technology tools is an advantage.
Strong interpersonal and problem-solving skills.
Ability to multitask and prioritize in a fast-paced academic environment.
Interested applicants are welcome to apply or send in your resume to *******@xwa.edu.sg by 17 October 2025.
The School’s HR team will connect directly with successful candidates and XCL World Academy does not require candidates to make any form of payment during the recruitment process.
XCL World Academy is an international school in Singapore for students aged 2 to 18, fully committed to the academic, emotional and social development of its students.
We are immensely proud to be the first and only international school in Singapore authorized to offer all four International Baccalaureate (IB) programmes.
We aspire to recruit employees that share and understand our commitment to empowering an international community of happy learners who aspire to positively impact others.
We are committed to safeguarding and promoting the welfare of children and young people.
All appointments are subject to Safer Recruitment processes such as interviews, employment reference checks, identity and criminal record checks.
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Unlock Your IT Support Potential: Insight & Career Growth Guide
Real-time IT Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 8450 jobs in Singapore and 7260 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in IT Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! XCL World Academy is currently hiring and seeking a IT Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Support Engineer Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at XCL World Academy adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Support Engineer Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Support Engineer typically include Professional Services and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for IT Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Support Engineer interview at XCL World Academy, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the XCL World Academy's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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