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IT Support Engineer Job Opening In Yishun New Town – Now Hiring XCL World Academy


Job description

XCL World Academy is seeking to recruit an IT Support Engineer.

The IT Support Engineer plays a vital role in ensuring the daily functionality and reliability of the school's IT services.

This position provides direct support to staff, students, and parents, resolving hardware and software issues, maintaining inventory, and ensuring that classrooms and offices are equipped with fully functional technology.

The role also supports the broader IT team in infrastructure tasks, event support, and ticket-based workflows.

Main Responsibilities

End-User Support

  • Provide Level 1 and Level 2 technical support for all end-users including staff, students, and visitors.

  • Resolve issues related to hardware (laptops, desktops, iPads, printers) and software (Windows, macOS, Microsoft 365, Apple/iPad apps, Adobe, and educational tools).

  • Assist users in setting up and troubleshooting accounts, network connectivity, printers, and learning systems.

  • Maintain a high level of customer service and professionalism in all interactions (in-person, over phone, and via email).

Device & System Maintenance

  • Install and configure operating systems, educational software, and classroom apps using Mobile Device Management (Intune).

  • Perform preventive maintenance and basic repairs on IT equipment including laptops, desktops, LED panels, IWBs, projectors, and printers.

  • Prepare and configure devices for new staff and student onboarding and handle deprovisioning during offboarding.

IT Ticketing & Documentation

  • Log, track, and resolve incidents via the IT ticketing system, ensuring timely resolution within SLA.

  • Maintain and update documentation for issue resolution steps, user manuals, and IT procedures.

  • Monitor ticket trends and report recurring issues for escalation or long-term resolution planning.

Event & AV Support

  • Provide technical assistance during school events such as parent-teacher meetings, assemblies, livestreams, and internal examinations.

  • Support the AV Technician with setup and operation of microphones, displays, audio systems, and video conferencing tools (e.g., MS Teams Live).

  • Troubleshoot AV issues on-site and ensure seamless event execution.

Networking & Infrastructure (L1)

  • Assist with basic troubleshooting and mounting of network devices like switches, wireless access points, and routers under the guidance of senior engineers.

  • Report and escalate complex infrastructure issues to the XCL Group IT Team.

  • Support on-premises /virtual server trouble shooting

Asset & Inventory Management

  • Maintain up-to-date IT asset records including device issuance logs and warranty status.

  • Oversee iPad trolleys and classroom device checkouts, ensuring availability and functionality.

  • Assist in software license tracking and support the renewal process for academic subscriptions.

  • Liaise with vendors for hardware repair coordination, consumables management (e.g., toner), and service calls.

Position Requirement:

  • A diploma or Degree in Information Technology, Computer Science or related field is required.

  • Minimum 2 years of relevant experience in a school, education institution, or service-oriented IT support environment.

  • Proficiency with Microsoft 365, Apple ecosystem (iPads/macOS) and Windows OS
  • Familiarity with PowerSchool, ClassLink, or other education technology tools is an advantage.

  • Strong interpersonal and problem-solving skills.

  • Ability to multitask and prioritize in a fast-paced academic environment.

Application

Interested applicants are welcome to apply or send in your resume to    by 17 October 2025.

Important note: The School's HR team will connect directly with successful candidates and XCL World Academy does not require candidates to make any form of payment during the recruitment process.

About us

XCL World Academy is an international school in Singapore for students aged 2 to 18, fully committed to the academic, emotional and social development of its students.

We are immensely proud to be the first and only international school in Singapore authorized to offer all four International Baccalaureate (IB) programmes.

We aspire to recruit employees that share and understand our commitment to empowering an international community of happy learners who aspire to positively impact others.

We are committed to safeguarding and promoting the welfare of children and young people.

All appointments are subject to Safer Recruitment processes such as interviews, employment reference checks, identity and criminal record checks.

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Support Potential: Insight & Career Growth Guide


Real-time IT Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Yishun New Town, Singapore, highlighting market share and opportunities for professionals in IT Support roles.

8386 Jobs in Singapore
8386
71 Jobs in Yishun New Town
71
Download It Support Jobs Trends in Yishun New Town and Singapore

Are You Looking for IT Support Engineer Job?

Great news! is currently hiring and seeking a IT Support Engineer to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at XCL World Academy adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Yishun New Town. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Support Engineer?

Key qualifications for IT Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Support Engineer?

To improve your chances of getting hired for IT Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Support Engineer Job Success

XCL World Academy interview tips for IT Support Engineer

Here are some tips to help you prepare for and ace your IT Support Engineer job interview:

Before the Interview:

Research: Learn about the XCL World Academy's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Support Engineer interview at XCL World Academy, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the XCL World Academy's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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