IT Support Executive

Job Roles

• Provide first and second line helpdesk support for day-to-day user service requests, business systems and incident alerts using the service desk software, ensuring prompt resolution and excellent customer service.
  
  
• Set-up and administration of Active Directory accounts, email accounts and distribution lists, licenses and provisioning of computers and devices with basic asset management skills and system access control.
  
  
• Handle a wide range of helpdesk incidents, including but not limited to issues related to computers, mobile devices, networking, hardware, software, telephony systems and Passenger Information Display Systems.
  
  
• If necessary, appropriately route service requests and incidents alerts, including escalations to third-party suppliers or functional routing for third-level support, ensuring timely resolution.
  
  
• Maintain and manage onsite and offsite IT infrastructure, both indoor and outdoor.
  
  Regularly generate reports and develop maintenance plans to improve availability and capacity.
  
  
• Manage internal network, server, security system, regular system patching and hardening in accordance with company's directions, latest cybersecurity advisories and industry best practices.
  
  
• Assist in project management, including implementation, user acceptance testing (UAT), and end-user support for new and existing business applications and system enhancements.
  
  
• Supervise and ensure workplace safety and health risks are identified, assessed, and controlled, and provide employees with information on compliance to workplace safety and health policies.
  
  

Job Requirements

• Candidate must possess at least a Diploma in IT, Computer Engineering or equivalent.
  
  
• At least 2-3 years of experience in IT support or equivalent.
  
  
• Experience in a fast paced, IT dependent environment will be advantageous.
  
  
• Experience with helpdesk software and ticketing systems.
  
  
• Proficiency in troubleshooting hardware and software issues.
  
  
• Knowledge of cybersecurity best practices and protocols.