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IT Support Helpdesk Job Opening In Singapore, Singapore – Now Hiring Simplified Technology Pte Ltd


Job description

1.

Team Leadership

  • Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents).

  • Allocate and prioritize incoming support tickets.

  • Provide coaching, mentoring, and performance feedback to helpdesk agents.

  • Manage scheduling, ensuring coverage for different shifts if needed.

2.

Technical Support Oversight

  • Ensure tickets are handled efficiently, professionally, and within SLAs (Service Level Agreements).

  • Handle complex or escalated technical issues that junior staff can't solve.

  • Maintain high standards for troubleshooting and documentation.

3.

Customer/End-User Communication

  • Ensure excellent service to internal or external users.

  • Follow up with users on unresolved issues or complaints.

  • Communicate downtime, incidents, and updates clearly to affected users.

4.

Reporting and Metrics

  • Track ticket volumes, resolution times, customer satisfaction scores, and other KPIs.
  • Produce regular reports for IT managers or senior leadership.

  • Identify patterns or recurring problems and suggest long-term fixes.

5.

Process Improvement

  • Create, update, and enforce helpdesk policies, knowledge base articles, and standard operating procedures (SOPs).

  • Recommend tools or process upgrades to improve efficiency (like better ticketing systems, chatbots, etc.).

6.

Collaboration

  • Work closely with other IT teams (Network, Systems, Security) to escal and resolve major issues.

  • Participate in change management and incident management processes.

7.

Training and Development

  • Onboard new helpdesk staff.

  • Organize continuous learning (e.g., new software rollouts, cybersecurity training).

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Required Skill Profession

Technical Support & Administration


  • Job Details

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Unlock Your IT Support Potential: Insight & Career Growth Guide


Real-time IT Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Singapore, Singapore, highlighting market share and opportunities for professionals in IT Support roles.

8463 Jobs in Singapore
8463
7272 Jobs in Singapore
7272
Download It Support Jobs Trends in Singapore and Singapore

Are You Looking for IT Support Helpdesk Job?

Great news! is currently hiring and seeking a IT Support Helpdesk to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Simplified Technology Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Support Helpdesk Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Support Helpdesk?

Key qualifications for IT Support Helpdesk typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Support Helpdesk?

To improve your chances of getting hired for IT Support Helpdesk, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Support Helpdesk Job Success

Simplified Technology Pte Ltd interview tips for IT Support Helpdesk

Here are some tips to help you prepare for and ace your IT Support Helpdesk job interview:

Before the Interview:

Research: Learn about the Simplified Technology Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Support Helpdesk interview at Simplified Technology Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Simplified Technology Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for IT Support Helpdesk Positions

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