IT Support Intern

Job description

Our JourneyShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel — not just to build a Cashback platform, but to reimagine how brands and consumers connect.

As former advertisers, they understood the limitations of traditional marketing, and saw an opportunity to deliver more value on both sides.

That idea quickly turned into action, and the first prototype was built over a weekend with the other co-founders.

Today, ShopBack serves over 50 million users across 13 markets, partners with 20,000+ merchants, and powers over half a million transactions daily.

We're building The World’s Most Rewarding Way to Shop — and looking for bold, driven individuals to join us.About the RoleWe’re looking for a tech-savvy and proactive IT Support Intern to join our Workplace Technology team.

You’ll be the go-to person for employees facing technical issues and play a key role in setting up and maintaining AV systems for company Town Halls and internal events.This internship is perfect for someone who loves solving problems, working with technology, and helping people.

You’ll gain hands-on experience across IT operations, device management, and live event support — all in a fast-paced, dynamic environment that values curiosity and growth.This internship would require a 6 months, full-time, commitment.

Your Adventure Ahead

IT Support (Level 1)

Provide first-line technical support to employees via Slack, Jira, or walk-ins.

Log and track tickets in Jira Service Management, ensuring timely resolution and accurate documentation.

Troubleshoot and resolve basic hardware, software, and network issues.

Set up and configure laptops, peripherals, and user accounts for new hires, including onboarding support for Singapore employees.

Maintain accurate IT asset and inventory records.

Support change management activities — documenting and updating change requests in Jira.

Town Hall & AV Support

Set up and operate audiovisual (AV) systems for company events, meetings, and hybrid Town Halls.

Manage AV components such as microphones, projectors, cameras, and sound systems.

Conduct pre-event checks and post-event wrap-ups to ensure smooth execution.

Support hybrid meeting tools such as Zoom and Google Meet.

Collaborate closely with Workplace & Facilities teams for seamless event operations.

What You'll Learn

Real-world experience in corporate IT support and AV operations.

Hands-on exposure to IT service management tools and change management practices.

Mentorship from experienced IT professionals.

Opportunities to contribute to company-wide events and cross-functional projects.

Essentials to Succeed

Currently pursuing or recently completed a Degree, Diploma or Higher Nitec in Information Technology, Computer Science, Artificial Intelligence, or related fields.

Strong interest in IT operations and AV technologies.

Basic knowledge of Windows, macOS, and networking fundamentals.

Familiarity with Jira Service Management, Google Workspace, and collaboration tools ( Zoom, Meet) is a plus.

Excellent communication and interpersonal skills.

A can-do attitude — proactive, dependable, and eager to learn.

Flexibility to support occasional after-hours or weekend events (when needed).

ShopBackers' DNAGrit - We tackle all challenges head-on, working together to solve problems and achieve success.Hunger - We value hard work, and having relentless drive.Speed - We move fast and have a bias for action, all to deliver maximum impact.Impact - We focus on results, always aiming for the best possible outcomes and timelines.Growth - We embrace a growth mindset, constantly striving to learn, improve, and excel in our roles.Exclusively for ShopBackersCareer progression paths and opportunities to take on greater challenges that help you realise your ambitions.Be part of a winning team on a journey to global scale.Competitive compensation based on your performance.Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.ShopBack is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws.

Join our team and help us make a difference!We are committed to protecting your data and ensuring fairness in our recruitment process.

We may use automated tools, including AI, to help our team screen applications, match candidates to roles, generate interview notes, and review assessments.

These tools assist our recruiters and interviewers and they do not make final hiring decisions.

If an assessment is part of your process, we may (with your consent) capture screen activity and/or webcam images during the test to help verify test integrity.

We do not use AI to infer your emotions or sensitive traits.

We process personal data lawfully, securely, and transparently in line with applicable data-protection laws and our commitment to fair employment.

You can ask questions or exercise your rights including to request human review or to challenge an outcome by contacting .We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

These tools assist our recruitment team but do not replace human judgment.

Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please contact us.

Required Skill Profession

Computer Occupations