Working location: Tai Seng
Mon to Fri 9am – 6pm
Salary: up to $3,500
Role Summary
Provide professional, expert-level support and administration of the Microsoft 365 cloud environment, ensuring a secure, reliable, and high-performing IT infrastructure across the company and fleet operations.
Job Duties
- Research, design, develop, and deploy Microsoft 365 solutions independently.
- Administer and maintain the Microsoft 365 environment to ensure reliability, performance, and security.
- Act as the first point of contact for issue escalation within the fleet.
- Serve as primary standby helpdesk support after office hours and on weekends.
- Monitor system health; analyze and test systems regularly for optimal performance.
- Conduct annual hardware refresh for endpoint devices and network equipment for the fleet.
- Perform system updates, backups, and restorations as required.
- Collaborate with internal teams to optimize functionality and user experience.
- Handle IT onboarding and offboarding processes for new hires and leavers.
- Document system configurations, processes, and IT user guides.
- Provide high-level troubleshooting support onsite and offsite (including vessels) and coordinate with vendors.
- Travel internationally to provide IT support to vessels when vendors cannot resolve issues remotely.
- Manage IT procurement and vendor relationships effectively.
- Maintain up-to-date IT hardware and software inventory.
- Conduct daily, monthly, and annual IT operational checklists.
Minimum Requirements
- Minimum 1 year experience managing and administering Microsoft 365 environments.
- At least 2 years experience as Level 1 IT Support in a mid to large enterprise.
- Strong customer service, communication, and problem-solving skills.
- Ability to work both independently and collaboratively in a team environment.
- Minimum 2 years’ technical experience in setting up or supporting networks and firewalls for SMEs.
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