Job Description:
IT Support professionals provide technical assistance and troubleshoot issues related to hardware and software.
Job Scope and Responsibilities:
Respond to user inquiries, issues, and requests related to IT services.
Diagnose and resolve hardware and software problems.
Install, configure, and maintain computer systems, networks, and peripherals.
Provide remote or on-site technical support to users.
Document and track user issues and resolutions.
Educate users on IT best practices and usage guidelines.
Collaborate with IT teams to implement updates and improvements.
Assist in the procurement and setup of IT equipment.
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