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IT SUPPORT Job Opening In singapore sg – Now Hiring Helius


Job description

Work Location: Hanoi


Job Description

- Monitor and work on the service desk ticket queue

- Perform analysis on software application functionality

- Collect required information and create bug tickets

- Technical Support: Support agents would manage technical support issues either via phone or ticketing for our Vietnam schools.

They would log the tickets and track service levels upon completion.

Report would be made available to client (if needed)

- Create the learning environment – this consists of copying a site from an established template, customizing it based on the client needs, obtaining a spreadsheet of users to upload into the system, creating teacher accounts and setting up their classroom environment, setting up reporting and establishing a technical support process.

- Maintain the internal knowledge base.



Year of Experience 2+ years of experience



Job Requirements

- Bachelor's degree in Computer Science or a related field.

- Experience in IT with emphasis in customer facing organizations.

- Experience work with SaaS Services.

- Have experience in supporting Cloud software system deployment and customer support when there is a problem with customers contacting

- Knowledge of network basics (TCP/IP, DNS, HTTP, SMTP)

- Good problem-solving skills

- Proactive in work

- Willingness and ability to thrive in a fast-paced and agile development environment

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your IT SUPPORT Potential: Insight & Career Growth Guide


Real-time IT SUPPORT Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT SUPPORT in singapore, sg, Singapore, highlighting market share and opportunities for professionals in IT SUPPORT roles.

8462 Jobs in Singapore
8462
7276 Jobs in Singapore, Sg
7276
Download It Support Jobs Trends in Singapore, Sg and Singapore

Are You Looking for IT SUPPORT Job?

Great news! is currently hiring and seeking a IT SUPPORT to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Helius adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT SUPPORT Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in singapore sg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for IT SUPPORT typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT SUPPORT Job Success

Helius interview tips for IT SUPPORT

Here are some tips to help you prepare for and ace your IT SUPPORT job interview:

Before the Interview:

Research: Learn about the Helius's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Final Thought:

To prepare for your IT SUPPORT interview at Helius, research the company, understand the job requirements, and practice common interview questions.

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