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IT Support Specialist III Job Opening In Singapore, Singapore – Now Hiring Databricks


Job description

Overview

Join to apply for the IT Support Specialist III role at Databricks .

At Databricks Information Technology, we are a product led organization transforming the way we work from how easy it is to use our IT services to the applications we develop that help us scale seamlessly in face of incredible growth.

The IT Support Specialist will be a member of the IT Support Engineering team and will work with users globally to improve productivity, and provide in person service at our Mountain View office by resolving all technical issues.

You will ensure the best possible user experience is being provided in every single interaction.

You will provide exceptional customer service in your interactions to all Bricksters through tickets, email and slack pings, and in every interaction.

You will be able to multitask and troubleshoot multiple user issues simultaneously.

Responsibilities

  • You will support our core platforms - white glove user support, ticketing, procurement, and provisioning
  • Document all processes and update current documentation for the established process
  • Complete and document assigned project work and provide updates to ensure accuracy
  • Work with other Information technology team members to improve efficiency by implementing new processes, tools, strategies, and automations
  • Be an ambassador for the IT organisation with our internal customers
  • Provide the very best customer service experience for all bricksters when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialised knowledge to educate our workforce
  • Maintain the asset inventory system and ensure all hardware/software allocations are logged
  • High level understanding of day to day processes within IT and core partner teams
  • Aware of and able to call out inefficiencies and dependencies
  • Builds strong working relationships with close cross-functional partners
  • Beginning to mentor peers and/or participate in NHO/Onboarding of IT Team members

What We Look For

  • Experience working on a high volume ticketing system (+2500 PM)
  • Extensive experience providing white glove support to all levels of staff
  • Experience supporting customer IT needs within a global team supporting multiple regions and time zones
  • In-depth knowledge of and the ability to perform advanced troubleshooting on macOS, Windows 10, VPNs, and SaaS applications (Okta, Google Workspaces, Slack, Zoom, O365)
  • Provide other services to reduce tickets and ticket closure times
  • Work with partners to find efficiencies and implement improvements to our internal systems
  • Working with extensive experience in troubleshooting AV/Conference room issues and network-related issues
  • Advanced knowledge of MDM systems (JAMF, InTune) knowledge with securing/management of endpoints using JAMF / InTune

About Databricks

Databricks is the data and AI company.

More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI.

Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark, Delta Lake and MLflow.

To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Benefits

At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees.

For specific details on the benefits offered in your region, please visit

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel.

We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards.

Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.

Compliance

If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Seniority level

  • Mid-Senior level

Employment type

  • Full-time

Job function

  • Information Technology

Industries

  • Software Development

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Required Skill Profession

Technical Support & Administration


  • Job Details

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Unlock Your IT Support Potential: Insight & Career Growth Guide


Real-time IT Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Singapore, Singapore, highlighting market share and opportunities for professionals in IT Support roles.

8463 Jobs in Singapore
8463
7272 Jobs in Singapore
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Download It Support Jobs Trends in Singapore and Singapore

Are You Looking for IT Support Specialist III Job?

Great news! is currently hiring and seeking a IT Support Specialist III to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Databricks adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Support Specialist III Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Support Specialist III?

Key qualifications for IT Support Specialist III typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Support Specialist III?

To improve your chances of getting hired for IT Support Specialist III, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Support Specialist III Job Success

Databricks interview tips for IT Support Specialist III

Here are some tips to help you prepare for and ace your IT Support Specialist III job interview:

Before the Interview:

Research: Learn about the Databricks's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Support Specialist III interview at Databricks, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Databricks's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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