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IT Support Specialist Job Opening In Singapore, Singapore – Now Hiring Agora Co-learning Spaces Pte. Ltd.


Job description

About the Role

We are looking for a hands-on, people-centred IT Support Specialist to be the first point of contact for staff and parents.

You will support colleagues using our custom school management system, keep devices secure and up to date, liaise with suppliers, and make everyday tech feel easy.

Key Responsibilities

  • First point of contact: Triage, troubleshoot, and resolve day-to-day issues; manage the ClickUp support queue; keep users informed; escalate when needed.

  • System support (Agora Admin & apps): Help staff use our custom school management system and related apps; solve login, permissions, and data-entry issues; capture bugs/feature requests clearly.

  • Parent support (Agora Parents app): Guide parents through sign-up, login/password resets, notification settings, and basic device troubleshooting (iOS/Android).

  • Onboarding / offboarding: Set up and retire accounts (Google Workspace, ClickUp, and other tools), apply access rights, prepare/check devices, and complete checklists promptly.

  • Supplier & hardware liaison: Coordinate with vendors for laptops, phones, printers, networking gear and repairs; obtain quotes; schedule work; track warranties.

  • Device management: Keep macOS/ChromeOS/iOS/Android devices patched with OS/security updates, enable encryption, maintain inventories/asset tags, and document build standards.

  • User training: Create quick guides and run short clinics on core tools (Google Workspace, internal systems, ClickUp, and apps).
    Automation: Update simple workflows in ClickUp and (forms- tickets, status sync, notifications).
    Google Workspace admin: Manage OUs and groups, security policies and 2-Step Verification, shared drives, and basic reporting.

Skills & Experience

  • 2+ years in first-line IT support (SME or education environment ideal).

  • Comfortable with macOS and ChromeOS (plus iOS/Android); basic networking (Wi-Fi/APs, DHCP/DNS) and printer support.

  • Excellent customer-service communication: able to explain tech simply and patiently to non-technical users, including parents.

  • Organised, methodical, and diligent with documentation (ClickUp Docs/knowledge base).

  • Awareness of data protection and privacy (e.g., PDPA basics) when handling parent/staff information.

Traits We Value

  • Responsive & helpful: Show up quickly and stay kind under pressure.

  • Ownership: See tasks through to completion and close the loop with staff and parents.

  • Patient & empathetic: Meet people where they are and keep communication jargon-free.

  • Success Metrics (Example Targets)
  • First response within 1 business hour, with clear updates until resolved.

  • Staff onboarding completed by day 1; offboarding within 24 hours of notice.

  • Working Style
  • Mostly weekday office hours, with occasional support for events or roll-outs.
    Onsite across our centres, with light travel between locations.

How to Apply

Apply via this link with your CV and a short note about a tricky support issue you solved for a non-technical user (staff or parent), including how you communicated progress.

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Support Potential: Insight & Career Growth Guide


Real-time IT Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Singapore, Singapore, highlighting market share and opportunities for professionals in IT Support roles.

8434 Jobs in Singapore
8434
7244 Jobs in Singapore
7244
Download It Support Jobs Trends in Singapore and Singapore

Are You Looking for IT Support Specialist Job?

Great news! is currently hiring and seeking a IT Support Specialist to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Agora Co-learning Spaces Pte. Ltd. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Support Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for IT Support Specialist typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Support Specialist Job Success

Agora Co-learning Spaces Pte. Ltd. interview tips for IT Support Specialist

Here are some tips to help you prepare for and ace your IT Support Specialist job interview:

Before the Interview:

Research: Learn about the Agora Co-learning Spaces Pte. Ltd.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Final Thought:

To prepare for your IT Support Specialist interview at Agora Co-learning Spaces Pte. Ltd., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Agora Co-learning Spaces Pte. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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