IT Support Specialist

Job description

# IT Support SpecialistEntry LevelEntry LevelAre you **passionate** about solving technical challenges and creating **exceptional employee experiences** We’re looking for a **self-motivated, adaptable**, and quick-learning **Helpdesk administrator** to join our growing IT team.

Whether you're a **fresh graduate or an early-career professional**, this role offers the opportunity to take on both hands-on support responsibilities in our **Singapore office**.You’ll serve as a **key front-facing** support contact for internal employees, lead onboarding sessions, and play a **critical role** in shaping and improving IT support processes in the office and in APAC region.

In this role, you’ll also act as the **main point of contact** for collecting feedback from users and turning those insights into real, impactful improvements.### Key Responsibilities* Provide on-site IT support to Singapore office employees, including senior management, ensuring smooth daily operations.* Deliver responsive, empathetic support via phone, email, and ticketing systems.* Install, configure, and troubleshoot **Windows operating systems**, **Microsoft 365 services**, and hardware devices (desktops, laptops, printers, scanners, peripherals).* Support user issues in **Azure, Active Directory, Exchange Server**, and other core Microsoft services.* Offer first-line support for **iOS/MacBook** environments when needed.* Conduct **new-employee onboarding sessions** in accordance with global processes.* Serve as the **primary IT contact** for the Singapore office and APAC region, coordinating with employees across time zones and the global IT team.* Gather user feedback to identify recurring issues, drive **continuous improvement**, and align local practices with global IT standards.* Assist with IT projects, policy enforcement, and other tasks that support business growth.### Qualifications* Open to **fresh graduates** with strong technical aptitude and a customer-first mindset.* Knowledge or experience with:+ Microsoft Windows system administration+ Active Directory, Exchange Server, Microsoft 365, and Azure+ iOS/MacBook or Linux support (advantage)* Strong troubleshooting and problem-solving skills.* Excellent written and verbal communication; comfortable working with **international teams**.* Self-motivated, adaptable, and eager to learn new tools and technologies.* Able to **work independently**, manage priorities, and follow through on responsibilities.* Strong **customer orientation**.* **Willingness to travel** occasionally within the region for on-site support, training, or team projects.* Play a key role in shaping **IT support operations across APAC**.* Gain hands-on technical experience while contributing to **process improvement** and employee engagement.* Join a supportive, globally connected IT team that values **autonomy and career growth**.* Expand your skills across multiple systems, platforms, and business functions.Please enter your first name (Use English characters only)Please enter your last name (Use English characters only)Please enter/ correct your email addressPlease selectLocation is a required fieldPlease correct your LinkedIn profilePlease selectGender is a required fieldPlease confirm## Voluntary Self-Identification of Post-Offer Protected Veterans1) This company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA),which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans.These classifications are defined as follows:* A disabled veteran is one of the following:* A recently separated veteran means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.* An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.* An Armed Forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.Protected veterans may have additional rights under USERRA - the Uniformed Services Employment and Reemployment Rights Act.In particular, if you were absent from employment to perform service in the uniformed service, you may be entitled to be reemployedby your employer in the position you would have obtained with reasonable certainty if not for the absence due to service.For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll free, at **1-866-4-USA-DOL**.2) As a Government contractor subject to VEVRAA, we are required to submit a report to the United States Department of Labor each year identifying the numberof our employees belonging to each specified protected veteran category.If you believe you belong to any of the categories of protected veterans listed above, please indicate by checking the appropriate box below.If you are a disabled veteran it would assist us if you tell us whether there are accommodations we could make that would enable you to perform the essentialfunctions of the job, including special equipment, changes in the physical layout of the job, changes in the way the job is customarily performed, provisionof personal assistance services or other accommodations for your disability.3) Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment.The information provided will be used only in ways that are not inconsistent with the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended.4) The information you submit will be kept confidential, except that (i) supervisors and managers may be informed regarding restrictions on the work or duties ofdisabled veterans, and regarding necessary accommodations; (ii) first aid and safety personnel may be informed, when and to the extent appropriate, if you havea condition that might require emergency treatment; and (iii) Government officials engaged in enforcing laws administered by the Office of Federal ContractCompliance Programs, or enforcing the Americans with Disabilities Act, may be informed.5) Check Point has prepared an Affirmative Action Program to implement the affirmative action provisions of the Vietnam Era Veterans' Readjustment AssistanceAct of 1974, as amended.

It is our policy to base all employment decisions on the principles of equal employment opportunity, and to take affirmative to employand advance in employment protected veterans.

The company will ensure that its human resources programs are administered without regard to an individual's statusas a protected veteran, and that employment decisions are based on valid job requirements.

As appropriate the Company will make a reasonable accommodation tothe known physical or mental limitations of an otherwise qualified disabled veteran unless we can show that the accommodation would impose an undue hardship onthe operation of our business.

We will also ensure that employees and applicants will not be subjected to harassment of any kind because of their status as aprotected veteran.

Information on the Veterans Affirmative Action Program is available for review by employees and applicants in the office of our EEO Official,Fiona Nguyen
#J-18808-Ljbffr

Required Skill Profession

Technical Support & Administration