IT Support Specialist

Job title: IT Support Specialist Contract Period: 12 months Job Duties Act as the first point of contact for all user support related queries at the Service Desk Participate in and implement infrastructure projects Monitor infrastructure stability like Wifi, Printer, or Sharepoint In charge of inventory of all kinds of hardware like PCs/ scanners/ consumables as well as regualry Storeroom clean-up Responsible for taking internal and external calls from the users regarding IT incidents or service requests as well as for resolving and escalating user request Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents/ service request Regularly provide statistical reports about support cases and incidents Collaborate with other IT Teams Support and regular checks that the conference rooms are properly working Handling vendors regarding hardware related changes, repairs and quotations Support new joiners with providing the requested hardware package Help user relocations within the building Requirements: Diploma or above in Computer Science, Information Technology or relevant discipline 1-2 years' experience in user support and helpdesk duties Strong problem solving and system troubleshooting skills Technically proficient in Microsoft Office, Windows desktop and Apple iOS Good interpersonal and communication skills Knowledge of ServiceNow Ticketing system is a
degree / diploma
4-5 years
IT Support Specialist