The IT Operations Technician provides day-to-day technical support and ensures smooth operation of the company's IT infrastructure.
This role involves troubleshooting hardware, software, and network issues, maintaining systems, and assisting staff with IT-related concerns.
Job Responsibilities
- Provide support for company desktops, laptops, printers, and other peripherals.
- Troubleshoot and maintain routers, firewalls, access points (Unifi), and basic network connections.
- Administer and monitor CCTV systems and company database systems.
- Perform routine IT maintenance, updates, and backups.
- Assist in network administration and troubleshooting connectivity issues.
- Ensure IT security compliance on desktops and company systems.
- Document incidents and resolutions, escalating issues as needed.
- Monitor and maintain IT systems, networks, and servers to ensure optimal performance.
- Provide first-level technical support to staff, resolving hardware, software, and network-related issues.
- Install, configure, and update workstations, laptops, printers, and other IT equipment.
- Perform routine system backups, patching, and preventive maintenance.
- Manage user accounts, access rights, and passwords in accordance with company policies.
- Document incidents, resolutions, and changes for tracking and reporting purposes.
Job Requirements
- Minimum Diploma in IT or related field
- At least 1 year of end user support experience
- Strong problem-solving and communication skills.
- Knowledgeable in MySQL Database, and basic PHP development (Laravel)
- Knowledgeable in routers, firewall and peripherals troubleshooting
- Knowledgeable in Network Administration and Maintenance
- Knowledgeable in configuring, tuning, maintaining, monitoring and installing Windows Server 2019 Datacenter server
- Administer physical servers, virtual machines (Hyper-V).
Administer Access Points (Unify)
We regret that only shortlisted candidates will be notified.
Interested applicants kindly click on apply now or send your updated resume to
Berlyn Lum Miao Yu
Registration Number: R
EA License Number: 02C4944
People Profilers Pte Ltd, 20 Cecil St, #08-09, PLUS Building, Singapore