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IT Support Technician Job Opening In Singapore, Singapore – Now Hiring Options Technology Ltd.


Job description

IT Support Technician
Location : Singapore
Salary : Competitive
Join our team of expert engineers in the Options Support Team!
Developing and engaging our people is a strategic priority for our business.

We are looking for talented individuals to join our team and contribute to Options’ future growth and success.


We want to hear from candidates that are motivated, self-driven and have a passion to learn and develop their skills in the world of financial technology.


Who are we?
Options is the largest global financial technology company headquartered in Belfast.

We are at the forefront of banking and trading infrastructure, serving clients globally with offices in New York, Chicago, Toronto, London, Cambridge, Paris, Hong Kong, Tokyo, Singapore, and Auckland.

At Options, our services are woven into the hottest trends in global tech, including high-performance Networking, Cloud, Security, and AI (Artificial Intelligence).


Why Options?
Global travel: We have offices in New York, Chicago, Toronto, London, Belfast, Dublin and across Asia.


Continuous career development opportunities: We provide professional skills development and technical training.


The chance to be a part of a self-sufficient, successful team: The Options team operates in a fast-paced environment with endless opportunities for innovation and forward-thinking.


Industry Leaders: We serve 700 clients, including the top 40 global banks, and we are highly acquisitive, giving opportunities to be involved in deal teams.


The Role
We are looking for an IT Support Technician to provide first level support.

This involves taking calls and handling incidents or service requests using the incident management system and request fulfilment processes.


We’re looking for someone who has technical proficiency in:
1 year desktop support experience, preferably in a Financial Services Environment, or Degree level Qualification or equivalent in relevant field.


Support Desk call logging tools – HP service centre / Remedy / Infra.


Senior Management / VIP Support.


Cisco Unified Call Manager.


Bloomberg/Reuters.


MCP / MCITP Windows 7 / MCDST / MCSA.


ITIL v3 Foundation.


Data Centre experience.


On call / Out of hours experience.


Apple products / Mobile technologies.


Typical Job duties would include:
Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.


Issue customers with details of call assignment and likely resolution timescales.


Reassign or escalate incidents and requests to on-site third line support, third parties or other teams where appropriate discussing fully with colleagues.


Monitor and update all incidents and requests, including calls assigned to external suppliers.


Review incidents and requests with customers and work together to continuously improve service delivery provision.


Deal directly with requests and complaints alike and escalate where necessary.


TCP/IP Troubleshooting.


LAN/WAN troubleshooting Skills.


Building and Maintaining Desktop/Laptops (HP/Dell).


We’re also looking for candidates with:
Strong research, writing and communication skills.


Exceptional organisational skills and strong attention to detail.


Desire to travel and see the world.


Ability to work independently and manage your own projects in a professional manner.


A passion for innovation and the financial technology sector.


Strong interpersonal skills.


Project management skills and proven ability to manage own workload.


How to apply
Please submit a CV and cover letter to the IT Support Technician role on the Options Career Page at The CV must be a maximum of two pages.

The covering letter must detail the role you are applying to, along with your availability.


#J-18808-Ljbffr

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Support Potential: Insight & Career Growth Guide


Real-time IT Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Singapore, Singapore, highlighting market share and opportunities for professionals in IT Support roles.

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Download It Support Jobs Trends in Singapore and Singapore

Are You Looking for IT Support Technician Job?

Great news! is currently hiring and seeking a IT Support Technician to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Options Technology Ltd. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Support Technician Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for IT Support Technician typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for IT Support Technician Job Success

Options Technology Ltd. interview tips for IT Support Technician

Here are some tips to help you prepare for and ace your IT Support Technician job interview:

Before the Interview:

Research: Learn about the Options Technology Ltd.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Support Technician interview at Options Technology Ltd., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Options Technology Ltd.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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