- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: IT Support Technician.
Urgent! IT Support Technician Job Opening In Singapore, Singapore – Now Hiring WIN-PRO CONSULTANCY PTE LTD
**Job Summary:**
The IT Support Technician serves as the front-line defense of client's IT systems, providing essential support to ensure smooth and stable operations.
This role is responsible for troubleshooting technical issues, implementing solutions, and assisting in the maintenance of infrastructure - contributing to an efficient, secure, and reliable IT environment.
This role involves both on-premise and remote support, with regular onsite presence required for installation, maintenance, troubleshooting and project implementation.
**Key Responsibilities:**
**Infrastructure Deployment and Setup:**
Conduct site assessments, layout planning, and onsite testing.
Configure, set up, deploy and decommission infrastructure components onsite, according to established plans and safety standards.
Provide onsite support for infrastructure deployments, hardware setup and system troubleshooting, ensuring minimal disruption to business operations.
**Network and System Administration:**
Configure network hardware and software components, including switches, routers, servers etc.
Monitor, maintain and troubleshoot network systems to ensure optimal uptime and service delivery.
Manage user accounts, permissions, and access control for both local and cloud-based systems.
Perform regular system maintenance, including patch management and updates, to ensure systems remain secure and efficient.
**Network Security:**
Maintain data backups and disaster recovery plans and conduct regular testing to ensure business continuity.
Detect, report and respond to cyber and data-related incidents; identify affected systems and users, and ensure efficient incident resolution.
Assist in implementing security protocols, firewalls, and antivirus solutions to safeguard data integrity.
**Technical Support and Training:**
Provide end-user support by identifying and troubleshooting technical issues within defined timeframes.
Manage end-to-end problem-solving processes adhering to service level agreements.
Develop user guides and provide training to users on various systems, applications and technologies.
**Documentation and Collaboration:**
Maintain detailed documentation of support activities, system configurations and network setups and project progress.
Collaborate with internal teams, system engineers, cybersecurity teams and third-party vendors to ensure IT infrastructure meets business needs.
Plan, monitor and manage IT infrastructure service to ensure effective delivery aligned with service level targets.
**Project Management:**
Develop and manage detailed project plans for infrastructure deployments and upgrades, including timelines, resource allocation and milestones, ensuring successful delivery of projects within agreed parameters.
Monitor and allocate available resources to meet project objectives, ensuring the projects are completed on time and within scope.
Coordinate with internal teams and external stakeholders to ensure effective communication, risk management and alignment of projects with business objectives.
Track and report on projects progress regularly, identifying potential risks and proactively implementing mitigation strategies to minimise project delays.
**Key Performance Indicators (KPIs):**
Ticket resolution time
Customer satisfaction (CSAT)
Network/system uptime
Documentation completeness and accuracy
-
**Job Requirements:**
**Education:**
Diploma or Bachelor's degree in Information Technology, Computer Science, or related fields.
**Technical Skills:**
Strong knowledge of Windows, macOS, and Linux operating systems.
Hands-on experience with desktop hardware, software, printers, and networking devices.
Familiarity with Active Directory, Office 365 administration, and VPN configurations.
Knowledge of basic cybersecurity practices and troubleshooting methods.
Ability to work with various remote support tools and ticketing systems (e.g., Zendesk, Jira, etc.).
**Experience:**
Minimum of 2 years of IT support experience, preferably in a managed services environment.
Experience in supporting cloud-based solutions (AWS, Azure, Google Cloud) is a plus.
**Soft Skills:**
Strong problem-solving abilities, able to think on your feet and provide quick resolutions.
Excellent communication skills with the ability to explain technical issues to non-technical users.
Team player, willing to collaborate and share knowledge.
Strong organizational skills with attention to detail, able to handle multiple tasks and priorities.
**Certifications (Preferred):**
CompTIA A+, Network+, or Security+
Microsoft Certified: Azure Fundamentals
Cisco Certified Network Associate (CCNA)
**What We Offer:**
A dynamic, team-oriented work environment.
Opportunities for professional growth and development.
Competitive salary with performance bonuses.
Health benefits and ongoing training.
-
**Application Process:**
Interested candidates should submit their CV and a cover letter detailing their qualifications and experience via our online portal.
-
This job will suit someone with a proactive attitude, a passion for technology, and a strong commitment to customer service.
If you're eager to expand your skills and be part of a team driving innovation in IT solutions, we'd love to hear from you.
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your IT Support Potential: Insight & Career Growth Guide
Real-time IT Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for IT Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 8358 jobs in Singapore and 7183 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in IT Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! WIN-PRO CONSULTANCY PTE LTD is currently hiring and seeking a IT Support Technician to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: IT Support Technician Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at WIN-PRO CONSULTANCY PTE LTD adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a IT Support Technician Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for IT Support Technician typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for IT Support Technician, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your IT Support Technician interview at WIN-PRO CONSULTANCY PTE LTD, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the WIN-PRO CONSULTANCY PTE LTD's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for IT Support Technician is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!