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IT Support/IT Service Desk Job Opening In Singapore, Singapore – Now Hiring ALPHAEUS PTE. LTD.


Job description

Responsibilities:

  • Answering incoming calls and making outbound calls to customers.

  • Manage incoming emails.

  • Provide Live-Chat support.

  • Provide first level support to troubleshoot and solve technical problems.

  • Listening attentively to customers and understanding their needs to provide appropriate solutions or assistance.

  • Incident tracking and first & second level resolution for all trouble calls.

  • Coordination for employee user account administration, activation, changes, and terminations.

Requirements:

  • Minimally Nitec qualifications in IT related disciplines
  • Minimum 1 year IT Support experiences
  • Strong customer service skills, good problem-solving skills, and the ability to work well in a team environment.

  • Able to manage multiple tasks simultaneously, work under pressure, and have a flexible schedule to accommodate varying shifts.

  • Basic computer skills and proficiency in typing are also important.

Required Skill Profession

Other General


  • Job Details

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Unlock Your IT Support Potential: Insight & Career Growth Guide


Real-time IT Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for IT Support in Singapore, Singapore, highlighting market share and opportunities for professionals in IT Support roles.

8463 Jobs in Singapore
8463
7272 Jobs in Singapore
7272
Download It Support Jobs Trends in Singapore and Singapore

Are You Looking for IT Support/IT Service Desk Job?

Great news! is currently hiring and seeking a IT Support/IT Service Desk to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ALPHAEUS PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for IT Support/IT Service Desk Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for IT Support/IT Service Desk?

Key qualifications for IT Support/IT Service Desk typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for IT Support/IT Service Desk?

To improve your chances of getting hired for IT Support/IT Service Desk, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for IT Support/IT Service Desk Job Success

ALPHAEUS PTE. LTD. interview tips for IT Support/IT Service Desk

Here are some tips to help you prepare for and ace your IT Support/IT Service Desk job interview:

Before the Interview:

Research: Learn about the ALPHAEUS PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your IT Support/IT Service Desk interview at ALPHAEUS PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ALPHAEUS PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for IT Support/IT Service Desk Positions

Setting up job alerts for IT Support/IT Service Desk is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!