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Urgent! IT Technician Job Opening In Singapore, Singapore – Now Hiring Confidential

IT Technician



Job description

About the Role:

We are seeking a highly motivated and customer-focused IT Technician to provide Level 1 and Level 2 technical support to the team.

The ideal candidate will be responsible for troubleshooting and resolving a wide range of hardware, software, and network issues.

This role requires excellent problem-solving skills, strong communication, and the ability to work independently and as part of a team.

What You'll Be Doing:

Provide Level 1 & 2 Technical Support:

  • Serve as the first point of contact for all IT-related issues via phone, email, and in-person.

  • Diagnose and resolve technical problems related to desktops, laptops, printers, and mobile devices.

  • Install, configure, and maintain operating systems (Windows, macOS) and software applications.

  • Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN).

  • Resolve issues with user accounts, passwords, and access permissions.
    Escalate complex issues to senior IT staff or external vendors when necessary.

Hardware and Software Management:

  • Perform hardware installations, upgrades, and repairs.

  • Maintain an accurate inventory of all IT assets.
    Assist with the deployment of new hardware and software.

User Support & Training:

  • Provide clear and concise instructions and guidance to users.
    Conduct basic training sessions for new employees on IT systems and best practices.

Documentation:

  • Document all support requests, solutions, and procedures in the help desk ticketing system.
    Create and update knowledge base articles for common issues.

General IT Duties:

  • Assist with IT projects as required.

  • Participate in on-call rotation for after-hours support (if applicable).
    Ensure compliance with company IT policies and procedures.

Requirements:

  • ITE/Diploma in Information Technology, Computer Science, or a related field.

  • CompTIA, A+, Network+, or other relevant certifications are a plus.

  • Proven experience in a technical support or IT help desk role.

  • Experience supporting a Windows and/or macOS environment.

  • Familiarity with network concepts (TCP/IP, DNS, DHCP)
  • Knowledge of Microsoft Office 365 or Google Workspace.
    Office: Based in Tuas

Click 'Apply' or write to liza- if you think you fit in the role or know someone who's a good fit.

Talentmind Consultancy

EA License No: 24C2581

EA Personnel No: R


Required Skill Profession

Other General



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    Unlock Your IT Technician Potential: Insight & Career Growth Guide


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