Job Overview
Location
singapore, singapore
Category
Computer Occupations
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Job Description
ITIL Support Associate(Singapore)
Job Description-
At least 4 to 7 years of experience in Project Management, Customer Relationship Management, and Delivery Management. Knowledge of the ITIL process, including some experience in managing customer Requests, Change, Maintenance, and Problem Management processes through exceptional communication, coordination, and planning Experience owning Incident and Escalation processes, ensuring coordination and effective communication during minor/major incidents between the technical teams, end-users, and customer stakeholders through resolution, root cause analysis, and remediation Confidence and skill in guiding discussions with customer stakeholders through verbal, and written communication, and formal presentations Professional track record of creating, challenging, and improving processes and procedures Experience coordinating with the technical team’s Case management and Telephony Management Platforms for multiple customers of various sizes Passion and curiosity for learning new technologies and skills Bachelors degree in Computer Science or a related field (preferred but not required; we value real-world experience) Excellent written and verbal communication skills Some industry experience in Case Management and cloud technologies. ITIL V4 Certification mandatory.
Experience with Microsoft Office Products (Excel, Word, PowerPoint)
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