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Urgent! ITSM Engineer Job Opening In Singapore, Singapore – Now Hiring Singtel



Job description

An empowering career at Singtel begins with a Hello.

Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel.

Every hello at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights.

So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

  • Receive, log, and prioritize incoming ITSM support requests and issues.

  • Ownership and management of issues and requests through to resolution.

  • Respond, diagnose and troubleshoot support cases from users experiencing technical issues with ServiceNow.


  • Process and fulfil ITSM Service Request on ServiceNow, such as account administration, data patching, reporting.

  • Provide step-by-step guidance to users, ensuring issues are resolved efficiently and effectively.

  • Document incident resolution steps and create knowledge base articles for future reference.

  • Escalate complex issues to appropriate ITSM members or external vendors when necessary.

  • Maintain accurate and detailed records of support requests and resolutions using our ITSM ticketing system.

  • Stay updated with the latest ITSM trends and technologies to continuously improve support services.

  • Seeking opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback.
  • Skills for Success: 

  • Candidate with minimum Diploma Certification in Computer/Electronic Engineering or equivalent discipline

  • Preferably with 2 or more years related experience in an IT support role.


  • Good understanding of ITSM components.

  • Proficiency in troubleshooting and problem-solving techniques.

  • Excellent customer service and communication skills.

  • Ability to work independently and as part of a team.

  • Familiarity with ITSM software such as ServiceNow etc.

  • Good oral and written communication skills

  • ITIL or similar certification is a plus.

  • Required Skill Profession

    Computer Occupations



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      Unlock Your ITSM Engineer Potential: Insight & Career Growth Guide


    • Real-time ITSM Engineer Jobs Trends in Singapore, Singapore (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for ITSM Engineer in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 30892 jobs in Singapore and 26497 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in ITSM Engineer roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for ITSM Engineer Job?

      Great news! is currently hiring and seeking a ITSM Engineer to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
    • What Is the Average Salary Range for ITSM Engineer Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for ITSM Engineer?

      Key qualifications for ITSM Engineer typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for ITSM Engineer?

      To improve your chances of getting hired for ITSM Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for ITSM Engineer Job Success
      Singtel interview tips for ITSM Engineer

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Singtel's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your ITSM Engineer interview at Singtel, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singtel's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for ITSM Engineer Positions

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