Java/J2EE Production Support

• Provide L2 production support for Java/J2EE-based applications.
• Monitor application performance using tools like AppDynamics, Grafana and Kibana
• Collaborate with developers for bug fixes, enhancements, and code deployments.
• Participate in incident and change management processes.
• Create and maintain support documentation, runbooks, and knowledge base articles.
• Participate in on-call rotation and ensure SLAs are met.
• Support deployments, patching, and configuration changes in non-prod and prod environments.
• Develop or enhance monitoring dashboards, alerting mechanisms, and automation scripts.

Requirements

• Experience in application support or software engineering.
• Strong knowledge of Java, Spring, REST APIs, and SQL.
• Experience with Unix/Linux commands and shell scripting.
• Hands-on experience with log analysis tools (Kibana, ELK, etc.).
• Familiarity with CI/CD tools (Jenkins, Git, Maven) and deployment practices.
• Experience working with relational databases (MariaDB, REDIS).
• Experience working on Cloud Environments AWS.
• Good understanding of microservices architecture and web application troubleshooting