Job Summary:
We are seeking a skilled Desktop Support Engineer with 2–3 years of experience to provide technical support and troubleshooting services in a fast-paced Capital Markets environment.
The ideal candidate will have experience supporting Windows-based desktops and laptops, a strong understanding of market data terminals, and the ability to resolve Level 1 and Level 2 technical issues promptly and professionally.
Key Responsibilities:
- Provide Level 1 & Level 2 support for desktop/laptop hardware, software, and peripherals.
- Install, configure, and troubleshoot Windows OS (Windows 10/11), MS Office Suite, and standard financial applications.
- Support trading floor users, ensuring low-latency support and fast resolution of issues affecting trading applications and market data feeds (e.g., Bloomberg, Reuters).
- Manage user accounts, permissions, and profiles using Active Directory.
- Perform routine maintenance, patching, and updates on user systems.
- Maintain and manage hardware inventory, asset tagging, and documentation.
- Coordinate with backend IT teams (network, server, security) to resolve escalated issues.
- Provide support for remote access (VPN, Citrix, VDI) and mobile devices.
- Ensure all issues are tracked, logged, and resolved within SLAs using a ticketing system (e.g., ServiceNow, Remedy).
- Follow ITIL-based processes for incident, change, and problem management.
- Assist with onboarding/offboarding tasks including device setup and access provisioning.
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