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Job Description
Jr. Network Engineer
12 months contract, renewable Work location: Woodlands Working hours: Mon-Fri, - hrs Our Client
MNC Enterprise Information Technology company The Opportunity
Apply advanced technical knowledge to operate one or more technology areas (e.g. Aruba/HPE, Cisco, Alcatel, Security products etc.) or customer groups that are critical or high- risk. Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents. Identify additional services that could lead to future service revenue growth. Build and maintain strong relationship up to senior management level in assigned accounts. Assist in managing delivery of industry support solutions. Lead Customer Expectation management as part of escalation process. Your Background
Bachelor's Degree or Associate Degree holder from any related technical major. Have minimum 3-5 years working experience in related fields. Aruba and Cisco CCNP Certified. Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends. Broad knowledge of corporate organization, job and policies. Comprehensive business, technical or functional knowledge at an expert level. Excellent problem-solving skills (proactive, reactive and creative). Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination. Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation. Provide suggestions for operational efficiencies.
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